Service Supervisor

Albertsons Companies; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Wages paid weekly

Earned wage access

Associate discounts

Health benefits

Paid time off

Training & development

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Supervisor to oversee the daily operations of the service department and lead a team to deliver outstanding customer service in a fast-paced retail environment.

The role emphasizes leadership, coaching, and process improvement to enhance productivity, quality, and customer satisfaction across all service activities.

Qualifications

• The Service Supervisor is responsible for overseeing the daily operations of the service department, ensuring exceptional customer service, operational efficiency, and team performance.
• This role provides leadership, coaching, and support to service associates while driving productivity, quality standards, and customer satisfaction.

Responsibilities

• Supervise day-to-day service department operations.
• Ensure service activities are completed efficiently and in accordance with company standards.
• Monitor workflow, staffing levels, and resource allocation to meet business needs.
• Identify opportunities to improve processes, productivity, and customer service.
• Support the achievement of departmental goals and performance metrics.
• Lead, coach, train, and develop service team members.
• Schedule staff and manage daily work assignments.
• Conduct performance evaluations and provide ongoing feedback.
• Address employee concerns and resolve workplace issues professionally.
• Foster a positive, inclusive, and customer-focused work environment.
• Ensure customers receive timely, professional, and high-quality service.
• Handle escalated customer concerns and resolve issues effectively.
• Monitor customer satisfaction and implement improvement initiatives.
• Maintain strong relationships with customers and internal stakeholders.
• Maintain accurate service records, reports, and documentation.
• Monitor service requests, work orders, and completion timelines.
• Track department performance metrics and prepare operational reports.
• Assist with budgeting, labor management, and inventory oversight as applicable.
• Ensure compliance with company procedures and documentation requirements.

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand?
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand?
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main ResponsibilitiesJob Summary
The Service Supervisor is responsible for overseeing the daily operations of the service department, ensuring exceptional customer service, operational efficiency, and team performance. This role provides leadership, coaching, and support to service associates while driving productivity, quality standards, and customer satisfaction.
Key Responsibilities Operational Leadership

• Supervise day-to-day service department operations.
• Ensure service activities are completed efficiently and in accordance with company standards.
• Monitor workflow, staffing levels, and resource allocation to meet business needs.
• Identify opportunities to improve processes, productivity, and customer service.
• Support the achievement of departmental goals and performance metrics.

• Lead, coach, train, and develop service team members.
• Schedule staff and manage daily work assignments.
• Conduct performance evaluations and provide ongoing feedback.
• Address employee concerns and resolve workplace issues professionally.
• Foster a positive, inclusive, and customer-focused work environment.

• Ensure customers receive timely, professional, and high-quality service.
• Handle escalated customer concerns and resolve issues effectively.
• Monitor customer satisfaction and implement improvement initiatives.
• Maintain strong relationships with customers and internal stakeholders.

• Maintain accurate service records, reports, and documentation.
• Monitor service requests, work orders, and completion timelines.
• Track department performance metrics and prepare operational reports.
• Assist with budgeting, labor management, and inventory oversight as applicable.
• Ensure compliance with company procedures and documentation requirements.

• Ensure adherence to company policies, procedures, and service standards.
• Maintain compliance with workplace safety regulations.
• Conduct routine inspections and address operational or safety concerns.
• Support audits, quality reviews, and compliance initiatives.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values