Service Manager

NFI Industries; Terrell (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

NFI Industries is seeking a Service Manager to oversee our Terrell, TX maintenance facility. You will supervise technicians, manage preventive maintenance, and ensure DOT/OSHA compliance while controlling costs.

The role requires strong mechanical knowledge, leadership, and the ability to make fact-based repair decisions. You will coordinate vendor repairs, inventory, and safety meetings, reporting to a Regional Service Manager.

Qualifications

• Must have post high school/technical school education.
• CDL Class A or B with acceptable driving record is required.
• 3–5 years of management experience in a similar role.
• 3–5 years of mechanics experience in medium/heavy truck repair.
• Computer skills: MS Office and AS/400 familiarity.
• Strong supervisory and interpersonal skills; ability to lead teams.

Responsibilities

• Oversee daily maintenance operations and yard checks.
• Create work schedules for technicians and manage repairs.
• Review repair orders, estimates, and ensure safety compliance.
• Monitor inventory, parts, and vendor performance; manage payroll.
• Conduct safety meetings and DOT/OSHA compliance reviews.
• Prepare weekly/monthly reports on facility performance.

Skills

Supervisory skills

Communication skills

Team leadership

Customer service

Education

Technical/Trade school

CDL Class A or B

Tools

MS Office

AS/400

Job description

Overview

The Service Manager will oversee the maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating, and negotiating facility repairs while having the ability to make fact, cost‑based repair decisions. The role requires thorough knowledge of mechanical repair, supervision experience, and mechanic productivity. Knowledge of computers, cost analysis, evaluating facility P & L performance, reviewing and managing vendor repair estimates, inventory, DOT compliance, OSHA compliance, and conducting Safety meetings is essential. Conduct departmental evaluations. This position reports to a Regional Service Manager.

Responsibilities

Daily Responsibilities

• Perform a yard check
• Maintain down equipment report
• Create work schedules
• Operation communication
• Assign job to technicians
• Perform inventory and parts management
• Conduct tire inventory
• Repair order creation
• Review work flow
• Review breakdowns
• Maintain cleanliness and orderliness of facility
• Maintain and observe safety environment according to company standards.
• Mobile mechanic needs
• Review and close repair orders and purchase orders
• Perform security inspections

Weekly Responsibilities

• Perform breakdown analysis
• Process payroll
• Review and monitor rotation productivity reports
• Create various weekly reports as needed
• Create shop hours schedules
• Perform quality inspections
• Attend required conference call
• Review warranty shipping and scrap reports.
• Conduct orientation for new drivers

Monthly Responsibilities

• Safety & OSHA Training
• Create several end of month reporting
• Review facility performance
• Maintain local inventory control and audits
• Maintain EPA/OSHA compliance environment

As Needed

• Perform employee evaluation annually
• Preform New Employee onboarding
• Participate in performance testing when requested
• Fuel island and wash bay management (if applicable to site)
• Work with internal customers and local vendors

Qualifications

• Post high school / technical school education preferred
• Must have valid Class A or B Commercial Driver’s License (CDL) with acceptable driving record.
• At least 3-5 years of similar management experience
• At least 3-5 years of mechanics experience in medium/heavy truck repair
• Computer applications MS Office & AS 400
• Strong supervisory skills in dealing with people
• Excellent oral and written communication skills
• Ability to create a team environment
• Strong internal & external customer service skills
• Ability to manage off site equipment and vendors
• Must be able to lift 75lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center: PC-926