Service Specialist - Law Firm (Copy and print)

GBTS; Phoenix (AZ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a dedicated Client Service Specialist for our downtown Phoenix client site. You will provide mail, copy, reception, hospitality, and facilities support, ensuring smooth daily operations and client satisfaction.

The role requires a high school diploma or GED, at least 1 year in a professional setting, strong multitasking, and ability to lift up to 40 lbs. Work hours are Monday–Friday 8:30–5:30 with a competitive benefits package.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of business/professional experience.
• Ability to multitask with attention to detail.
• Professionalism and tact in client interactions.
• Ability to lift 40 lbs and carry 75 lbs as needed.

Responsibilities

• Mail Services: meter, sort, and distribute mail and accountable packages.
• Copy Services: produce copy, print, and scan per instructions.
• Reception: answer calls, route to/ greet visitors.
• Hospitality: maintain conference rooms, kitchens, and supplies.
• Floor Coordination: maintain copy rooms and stock supplies.
• Facilities: basic moves, cleaning, and coordinate with client contacts.
• Learn records management and reporting tools.
• Regular work schedule Monday–Friday 8:30–5:30.

Skills

Multitasking

Attention to detail

Professionalism and tact

Physical stamina

Education

High School Diploma or GED

Job description

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to provide modernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Opensity Solutions is currently seeking a dedicated Client Service Specialist to join our team at our prestigious client's downtown Phoenix office. This role is part of a team that provides various administrative support services to our clients and may include digital mail, print/copy/scan, hospitality, shipping and receiving, or other services defined or outlined in Opensity's service agreement with the client.

Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule (this includes digital mail procedures)


• Copy Services includes accurately producing copy, print, and scan projects per written instructions


• Reception includes answering incoming telephone calls and routing to the appropriate person, and greeting and announcing visitors in a friendly and professional manner


• Hospitality Services includes coordination and upkeep of client conference rooms, common areas, and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.


• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance


• Facilities Services may include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.


• Ability to learn records management and reporting tools


• Reporting to work on a regular basis Monday - Friday 8:30 - 5:30 is required for this position.

Requirements

• High School Diploma or GED


• Minimum of 1 year of work experience in a business professional field.


• Ability to multitask with attention to detail


• Ability to resolve client concerns with professionalism and tact


• Ability to lift or move 40 lbs. or greater


• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.


• Ability to walk, bend, kneel, stand, or sit for extended periods of time

The Compensation range for this role is up to 19.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance


• Dental insurance


• Vision insurance


• 401(k) retirement plan


• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.