Office Services Associate

Opensity solutions; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate to be a visible, welcoming point of contact in our Austin office. You will support daily office operations, perform back-office tasks, and ensure a professional environment for clients and staff.

The role requires strong customer service, organizational skills, and the ability to handle multiple tasks with accuracy. Schedule is Monday–Friday, 8am–5pm, with occasional after-hours work, and pay ranges from $20.00 to $23.00 per hour.

Qualifications

• Minimum 1–2 years of experience in a professional office environment.
• Strong customer service and interpersonal skills with professional interactions.
• Excellent verbal and written communication abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced setting.

Responsibilities

• Provide day-to-day office services support per service agreements and client requirements.
• Back-office tasks including data entry, document prep, and administrative requests.
• Deliver hospitality and create a welcoming environment for client staff and visitors.
• Receive, sort, and route mail, packages, and deliveries.
• Process outgoing shipments and prepare shipping labels and tracking.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Time management

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

About Us: Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Office Services Associate position will be a highly visible point of contact to our internal and external guests in the office and will provide a warm and welcoming office experience. This role will uphold clients' values and will work closely with the Client Service Manager to ensure the office operates efficiently and in excellence daily while consistently. providing the highest level of customer service.

Pay: $20.00 to $23.00/hour

Schedule: Monday through Friday 8am-5pm with occasional after-hours work

Essential Job Responsibilities

• Provide day-to-day office services support in accordance with the Opensity Solutions service agreement and client requirements.
• Provide back-office support, including administrative tasks, document preparation, data entry, and other miscellaneous requests.
• Provide hospitality and workplace support to ensure a professional and welcoming environment for client staff and visitors.
• Receive, sort, distribute, and track incoming and outgoing mail, packages, and deliveries.
• Process outgoing shipments, including preparing packages, generating shipping labels, and tracking deliveries.
• Provide reprographics services, including printing, copying, scanning, binding, and document finishing.
• Assist with conference room setup, meeting support, catering coordination, and workplace events as needed.
• Maintain office supply areas and monitor inventory levels to ensure adequate supplies are available.
• Assist with records management activities, including file organization, document tracking, scanning, and retrieval as instructed.
• Maintain organized work areas and assist with general office upkeep to ensure a clean and professional environment.
• Monitor and respond to client requests, providing prompt and professional assistance.
• Accurately communicate with client staff and team members regarding commitments, deadlines, challenges, requests, and service updates.
• Deliver on service commitments in a timely, accurate, and professional manner.
• Exercise appropriate quality control to ensure work is completed accurately and meets established service standards.
• Maintain confidentiality when handling sensitive documents, client information, and business materials.
• Support miscellaneous projects and requests with a positive, flexible, and "can-do" attitude.
• Maintain a positive team-player mentality and contribute to a collaborative work environment.
• Comply with Opensity Solutions' standards of operations as set forth in the contract agreement, site operations manual, and employee handbook.
• Uphold the Standards of Service and best practices established by Opensity Solutions.
• Perform other duties and responsibilities as assigned.

Qualifications & Requirements

• High School Diploma or equivalent.
• Minimum of 1-2 years of experience in a professional office environment, preferably in office services, administrative support, hospitality, mailroom, records management, or reprographics.
• Strong customer service and interpersonal skills with the ability to interact professionally with client staff, visitors, vendors, and team members.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office and standard office technology.
• Ability to work independently while also contributing effectively as part of a team.
• Professional appearance, demeanor, and communication style.
• Ability to learn and follow established procedures, client requirements, and service standards.
• Ability to lift and move packages, boxes, office supplies, and other materials weighing up to 40 lbs.
• Ability to grasp, lift, and carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.