Service Specialist

Opensity Solutions; Washington (District of Columbia); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a qualified Service Specialist to provide a range of support at client locations. The role involves cross-training in filing, reception, hospitality, records, copy, mail, and other tasks as needed.

A team-first attitude and timely service delivery are essential, reporting to Site management as appropriate. Responsibilities include copy production, floor coordination, production assignments, and ensuring quality across projects.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years' work experience, preferably in production, copy, print or scanning environments.
• Strong written and verbal communication skills with ability to resolve complaints.
• Ability to multitask with attention to detail.
• Working knowledge of MS Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.
• Ability to work occasional overtime if needed.
• Hours are 8 am to 5 pm with 1 hour of unpaid lunch.

Responsibilities

• Provide Copy Services including accurately producing copy, print and scan projects per written instructions.
• Provide Floor Coordination including the upkeep of copy rooms and stocking of general supplies, delivery of paper and basic daily maintenance.
• Work independently on production assignments, often without direct supervision.
• Ensure all projects have been properly completed and quality checked.
• Other duties as required and assigned which may include hospitality services and mail duties.

Skills

Communication

Multitasking

MS Office

Physical stamina

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff! Provide outstanding service to customers by ensuring the customer needs and requests as it relates to driving and the courier department by exceeding the expectations as governed by Opensity philosophy of customer service. Generally, reports to the Site Manager or Site Supervisor, depending on the size of the location.

Essential Job Responsibilities

• Provide Copy Services including accurately producing copy, print and scan projects per written instructions
• Provide Floor Coordination including the upkeep of copy rooms and stocking of general supplies, delivery of paper and basic daily maintenance
• Work independently on production assignments, often without direct supervision
• Ensure all projects have been properly completed and quality checked
• Other duties as required and assigned which may include hospitality services and mail duties

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 2 years' work experience, preferably in a production, copy, print or scanning environment.
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Ability to work occasional overtime if needed
• Hours are 8 am to 5 pm with 1 hour of unpaid lunch

Compensation

The Compensation range for this role is up to 21.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.