Service Specialist

K2 Services; Minneapolis (MN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in Minneapolis, MN is seeking a Service Specialist to join our team. You will provide administrative support including mail, copy/print/scan, hospitality, and reception duties, helping keep client sites organized and efficient.

The role requires a High School Diploma or GED and at least one year in customer service; you should be able to lift 40 lbs, multitask, and communicate professionally. Preferred shift: 9:00 AM - 5:30 PM, with flexibility based on business needs.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of work experience in a customer service field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.

Responsibilities

• Mail Services include metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services includes accurately producing copy, print, and scan projects per written instructions.
• Reception includes answering incoming telephone calls and routing to the appropriate person, and greeting and announcing visitors in a friendly and professional manner.
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas, and kitchens.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services may include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.
• Ability to learn records management and reporting tools.

Skills

Customer service

Multitasking

Attention to detail

Professional communication

Education

High School Diploma or GED

Job description

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Opensity Solutions is currently seeking a Service Specialist to join our team in Minneapolis, MN. A Service Specialist is part of a team that provides various administrative support services to our clients and may include digital mail, print/copy/scan, hospitality, shipping and receiving, or other services defined or outlined in Opensity's service agreement with the client.

RESPONSIBILITIES

• Mail Services include metering, sorting, and distributing mail and accountable packages per schedule (this includes digital mail procedures)

• Copy Services includes accurately producing copy, print, and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, and greeting and announcing visitors in a friendly and professional manner

• Hospitality Services includes coordination and upkeep of client conference rooms, common areas, and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.

• Ability to learn records management and reporting tools

REQUIREMENTS

• High School Diploma or GED

• Minimum of 1 year of work experience in a customer service field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand, or sit for extended periods of time

• Preferred Shift: 9:00 AM - 5:30 PM - ability to be flexible based on business needs

The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.