Service Specialist

Opensity solutions; Edina (MN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is a leading tech-enabled managed services provider seeking a Service Specialist to support clients in the Minneapolis area. The role covers reception, hospitality, mail, copy, and facilities with a flexible, team-focused mindset.

Location: Minneapolis and Edina, MN. Schedule: Monday–Friday, 8-hour shifts 7am–6pm. This is a full-time position with competitive pay and comprehensive benefits including medical, dental, vision, 401(k) and PTO.

Qualifications

• High School Diploma or GED required.
• 1+ years in a customer services field preferred.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Must be able to lift or move 40 lbs or greater.
• Must be able to work all 8hr shifts between 7:00 am and 6:00 pm, Monday - Friday.

Responsibilities

• Reception: answer calls and route to the right person.
• Hospitality: maintain conference rooms, kitchens and common areas.
• Mail: metering, sorting, and distributing mail and packages.
• Copy: produce copy, print, and scan projects per instructions.
• Floor coordination: maintain copy rooms and stock supplies.

Skills

Customer service

Multitasking

Professional communication

Reliability

Physical stamina

Education

High School Diploma or GED

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Opensity is seeking a qualified candidate for the position of a Service Specialist willing to support clients within the Minneapolis area. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff.

Location: Minneapolis, MN and Edina, MN Schedule: Monday-Friday, 8hr shifts between 7am-6pm. Must be flexible to work everything in between Pay: 20.00 to 22.00/hr

Essential Job Responsibilities Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule Copy Services includes accurately producing copy, print, and scan projects per written instructions Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.

Qualifications & Requirements

• High School Diploma or GED
• 1+ years’ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Must be able to work all 8hr shifts between 7:00 am and 6:00 pm, Monday - Friday
• This is a full-time position (40 hours per week)
• Reliable transportation

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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