Service Specialist

Ampowersys; Kent (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

9 paid holidays

PTO up to 12 days annually (or per 州)

Medical, dental, and vision insurance

Employer‑paid life, AD&D, short‑and, &

Voluntary additional life insurance

401(k) with match, safe harbor, Roth

Profit sharing and annual holiday bet/

Employee Assistance Program and Health

On‑the‑job training and advancement

Job summary

American Power Systems is seeking a Service Specialist to support service operations and drive profitability while collaborating with cross-functional teams. This in-office role emphasizes coordination with Engineering, Quality, Training, and Safety to meet performance targets and maintain APS standards.

You will work daily with the service team to execute initiatives aligned with the company strategy, ensuring customer satisfaction and efficient operations, and supporting sales efforts as

Qualifications

• Proven record of results through strategic planning, operational leadership, and cross functional coordination.
• Experience with DC solutions, including product installation, maintenance, repair, warranty, and end-of-life.
• Knowledge of Microsoft Office including Teams.
• Experience supporting familiar with a variety of the electrical field's concepts, practices, and procedures including budgeting, expense control, and profitability analysis.

Responsibilities

• Close service jobs: review completion, complete customer paperwork, and close out jobs for invoicing.
• Coordinate maintenance, replacement, and customer service work orders across locations.
• Schedule site access, inspections, and permits as needed for site access.
• Schedule installation services and mandatory inspections including APS safety inspections.
• Ensure timely invoicing to support customer satisfaction and company goals.

Skills

Strategic planning

Operational leadership

Cross-functional coordination

DC solutions experience

Tools

Microsoft Office (Teams)

Job description

At American Power Systems, we are committed to long-term success built on strong relationships with our customers, suppliers, and employees. We believe that sustainable growth comes from trust, collaboration, and a shared commitment to excellence.

Our culture is rooted in teamwork. We celebrate collective achievements over individual recognition and foster an environment where employees support one another, share ideas, and work together to solve real-world challenges. While we hold ourselves to high standards and take pride in delivering exceptional results, we also value humility, authenticity, and a positive sense of humor.

When you join APS, you'll become part of a team that is dedicated, approachable, and invested in each other's success. If you're looking for a workplace where integrity, collaboration, and mutual respect are valued every day, you'll feel right at home at American Power Systems.

What You Can Expect:

• 9 paid holidays
• Prorated PTO up to 12 days annually (or per state law)
• Medical, dental, and vision insurance (with voluntary buy‑up options)
• Employer‑paid life, AD&D, short‑and long‑term disability insurance
• Voluntary additional life insurance
• 401(k) with match, safe harbor contribution, and Roth option
• Profit sharing and annual holiday bonus of $150 minus taxes
• Employee Assistance Program and Health Advocate services
• On‑the‑job training and opportunities for advancement

The Service Specialist supports the execution of the company’s strategy, assisting the service team’s efforts to achieve company profitability goals, meeting performance targets, supporting sales efforts, and driving exceptional customer satisfaction. This role supports the efficient operation of the service region and requires daily in-office work to collaborate effectively with team members and manage service operations. The Service Specialist plays an essential role in executing initiatives that align with the company’s strategic objectives and vision.

Key Responsibilities

1. Support Service Operations (70%)

• Closing service jobs: reviewing job completion, completing customer paperwork, and closing out jobs for invoicing.
• Assist the Service Department to organize, coordinate, and schedule all maintenance, replacement, and Customer service work orders
• Coordinate site access, scheduling, certificates of insurance, and permits as needed for site access.
• Assist in scheduling cranes, forklifts, or other installation services.
• Assist in scheduling mandatory inspections and audits, including APS required safety inspections as well as jurisdictional inspections.
• Ensure staff complies with company policies by auditing quality post-service and reviewing all submitted job close-out documentation; recommend policy changes as needed.
• Assist with vehicle registration, police reports, title transfers, smog checks, and other vehicle related services.
• Help ensure service projects are completed safely, in accordance with company quality standards, on time, and within budget.
• Assist safety representatives, warehouse coordinators, and customer service staff at the offices as required. Assist service technicians at the offices and job sites as required.
• Ensure timely invoicing to support customer satisfaction and company goals.
• Ensure compliance with customer policies and standards, company policies, industry standards and regulations, and recommend changes.
• Purchase materials from vendors as needed to ensure service jobs are adequately supported with the necessary tools and supplies.
• Support and manage tool calibration to ensure all tools meet precision requirements.

2. Inter/Departmental Communication (15%)

• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.
• Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with APS Quality Management System, Safety Policy, and Competency standards.
• Promote customer satisfaction by collaborating with the sales team and maintaining proactive communication with customers.
• Proactively address customer concerns and issues to foster long-term relationships.

3. Inventory and Resource Management (5%):

• Assist in scheduling appropriate staffing level and workload distribution across locations to meet customer and business needs.
• Ensure adequate inventory of tools, vehicles, and resources for productive service operations.
• Collaborate with other service locations to optimize technician and resource utilization.
• Support systems to manage stock of minor materials and non-inventory consumables.

5. Other Duties as Assigned (5%)

• Perform other duties as required.
• Keep current on company platforms, training, expenses, and calendars.

Requirements

• Proven record of results through strategic planning, operational leadership, and cross functional coordination.
• Experience with DC solutions, including product installation, maintenance, repair, warranty, and end-of-life.
• Knowledge of Microsoft Office including Teams
• Experience supporting familiar with a variety of the electrical field's concepts, practices, and procedures including the technical ability to understand and interpret customer requirements. service operations, including budgeting, expense control, and profitability analysis.

Basic knowledge of electrical codes, safety codes, and industry standards, such as Telcordia, IP72202, and TP76300 preferred.

Physical Requirements

WORKING ENVIRONMENT: Primarily office environment with frequent visits to customer sites and regional APS locations as needed.

Must be able to read, write, speak, and understand spoken English.

Pre-Employment Requirements

• Evidence of eligibility to work in the U.S. (E-Verify).
• Background check and completion of required onboarding documentation (including I-9 verification with acceptable documents).

Equal Opportunity Employer

American Power Systems is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, gender, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an inclusive, respectful environment where everyone can do their best work.

Application Review:We use AI-powered tools to help review resumes and job applications. These tools are designed to focus on job-related qualifications and to identify relevant skills and experience so our hiring team can review applications more efficiently.AI does not make hiring decisions.All hiring decisions are made by people on our hiring team, with human review and oversight at every stage. Our hiring process, including the use of AI tools, is designed to support fairness, equal employment opportunity, and compliance with applicable anti-discrimination laws, and is periodically reviewed. If you have questions about this process or need an accommodation or alternative evaluation method, please contact [e-mail]