Service Manager

Ampowersys; Stockton (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Paid holidays

PTO 12 days annually

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

Voluntary life insurance

401(k) match

Profit sharing

Holiday bonus

Employee assistance program

Health advocate

On-the-job training

Job summary

American Power Systems is seeking a Service Manager to lead the service team, drive profitability, and align operations with our strategic objectives. You will oversee service operations, manage budgets, and ensure safety and quality on customer projects.

This role emphasizes collaboration with sales, HR, and regional leaders, with responsibilities for workforce development, scheduling, invoicing, and ensuring excellent customer relations.

Qualifications

• Experience with DC solutions, including installation, maintenance, repair, warranty, and end‑of‑life.
• Engineering, Furnishing and Installing (EF&I) services experience.

Responsibilities

• Oversee service operations (70%) and manage the Service Department functions.
• Drive revenue and margin for services while ensuring safety, quality, timeliness, and budget adherence.
• Ensure timely invoicing to support customer satisfaction and company goals.
• Analyze service productivity and profitability and implement efficiency improvements.
• Ensure compliance with customer policies, company policies, and industry standards.
• Lead and develop service staff; recruit, coach, and conduct performance reviews.
• Align regional service plans with sales and leadership teams to meet company objectives.
• Communicate the service strategy to service and sales teams; monitor targets and pipelines.
• Promote customer satisfaction through proactive sales collaboration and communication.
• Control inventory of tools, vehicles, and resources; optimize resource utilization.
• Coordinate with other locations to share resources and stock management.
• Perform other duties as assigned and stay current on company platforms.

Skills

Strategic planning

Operational leadership

Cross-functional coordination

Supervisory skills

Job description

$100K - $135K annually Good-faith estimate we reasonably expect to pay upon hire

At American Power Systems, we are committed to long-term success built on strong relationships with our customers, suppliers, and employees. We believe that sustainable growth comes from trust, collaboration, and a shared commitment to excellence.

Our culture is rooted in teamwork. We celebrate collective achievements over individual recognition and foster an environment where employees support one another, share ideas, and work together to solve real-world challenges. While we hold ourselves to high standards and take pride in delivering exceptional results, we also value humility, authenticity, and a positive sense of humor.

When you join APS, you'll become part of a team that is dedicated, approachable, and invested in each other's success. If you're looking for a workplace where integrity, collaboration, and mutual respect are valued every day, you'll feel right at home at American Power Systems.

What You Can Expect:

• 9 paid holidays
• Prorated PTO up to 12 days annually (or per state law)
• Medical, dental, and vision insurance (with voluntary buy‑up options)
• Employer‑paid life, AD&D, short‑and‑long‑term disability insurance
• Voluntary additional life insurance
• 401(k) with match, safe harbor contribution, and Roth option
• Profit sharing and annual holiday bonus of $150 minus taxes
• Employee Assistance Program and Health Advocate services
• On‑the‑job training and opportunities for advancement

The Service Manager serves in a leadership capacity, supporting execution of the company’s strategy, overseeing and aligning the service team’s efforts to achieve company profitability goals, meeting performance targets, supporting sales efforts, and drive exceptional customer satisfaction. This role supports existing business, cultivating new business and ensuring the efficient operation of the service region. The Service Manager plays an essential role in promoting and executing initiatives that align with the company’s strategic objectives and vision.

Key Responsibilities

1. Oversee Service Operations (70%)

• Manage the administrative and operational functions of the Service Department, ensuring efficient and effective operations.
• Drive total revenue and margin for services by ensuring service projects are completed safely, in accordance with company quality standards, on time, and within budget.
• Ensure timely invoicing to support customer satisfaction and company goals.
• Analyze service productivity and profitability, recommending and implementing changes to improve efficiency, customer satisfaction, and financial performance.
• Ensure compliance with customer policies and standards, company policies, industry standards and regulations, and recommend changes.

2. Team Leadership and Development (10%):

• Collaborate with HR and the leadership teams to recruit, develop, and retain service talent.
• Conduct regular team check‑ins and one‑on‑ones.
• Conduct annual performance reviews and scheduled check‑ins with direct reports.
• Facilitate development and career growth opportunities for staff.
• Implement regional vision and strategic plans for the service department in collaboration with the regional sales personnel and leadership teams, aligning with the overall company objectives.
• Exemplify a deep understanding of the company’s policies, products, services, and competitive offerings.
• Research and understand regional customers, markets, products, and services.
• Communicate the company’s service strategy to the service and sales team, ensuring alignment with company goals and operational excellence.
• Review and communicate service reports for targets, pipelines, and forecasting with the Director of Service.

4. Customer Communication and Relationship Management (5%)

• Promote customer satisfaction by collaborating with the sales team and maintaining proactive communication with customers.
• Proactively address customer concerns and issues to foster long‑term relationships.

5. Inventory and Resource Management (5%):

• Ensure adequate inventory of tools, vehicles, and resources for productive service operations.
• Collaborate with other service locations to optimize technician and resource utilization.
• Implement and support systems to manage stock of minor materials and non‑inventory consumables.

6. Other Duties as Assigned (5%)

• Perform other duties as required.
• Keep current on company platforms, training, expenses, and calendars.

Requirements

• Proven record of results through strategic planning, operational leadership, and cross functional coordination.Strong supervisory and leadership skills.
• Extensive experience with DC solutions, including product installation, maintenance, repair, warranty, and end‑of‑life.
• Proven achievement in technical installations, including building support at multiple levels within complex customer accounts.
• Extensive experience in Engineering, Furnishing, and Installing (EF&I) services, including surveying, engineering, specifying, and quoting service work.
• Detailed knowledge of electrical codes, safety codes, and industry standards, such as Telcordia, IP72202, and TP76300.
• Broad understanding of the DC Power Industry as it relates to the primary markets the company supports. (Telecom, Data Center, Renewables, and Utility)

Experience managing service operations, including budgeting, expense control, and profitability analysis.

Physical Requirements

WORKING ENVIRONMENT: Primarily office environment with frequent visits to customer sites and regional APS locations as needed.

Must be able to read, write, speak, and understand spoken English.

Pre-Employment Requirements

Blood draw
Non‑DOT physical
9‑panel drug screen (THC is not included)

These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. However, employees remain subject to Reasonable Suspicion and Post-Accident drug and alcohol testing in accordance with company policy.

Equal Opportunity Employer

American Power Systems is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, gender, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an inclusive, respectful environment where everyone can do their best work.