Service Engineer

Ampowersys; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with match

Profit sharing

Holiday bonus

Employee Assistance Program

On-the-job training

Job summary

American Power Systems is seeking a Service Engineer who will act as the primary contact for service jobs and market-level activities. You will ensure site walks, scope development, SOWs, BOMs, MOPs, documentation, and quality checks while driving compliance and efficiency.

You will collaborate with managers, purchasing, and customers to deliver operational excellence. Responsibilities include end-to-end project management, technical support, and mentoring service technicians on DC power plant

Qualifications

• Extensive experience with DC solutions including installation, maintenance and end-of-life.
• Proven ability to lead technical service installations across multiple accounts.
• Experience in EF&I services—surveying, engineering, specifying and quoting work.
• Knowledge of electrical/safety codes, standards and OEM docs (Telcordia, IP72202, TP76300).
• Broad view of the DC Power Industry across telecom, data center and utility markets.
• Ability to interpret customer requirements, uptime expectations, and field conditions.

Responsibilities

• Perform customer site walks for service jobs.
• Develop system designs, scopes of work (SOWs), BOMs, and quotes per requirements and codes.
• Manage end-to-end projects: quoting, procurement, scheduling, service execution, close-out, invoicing.
• Create Methods of Procedure (MOPs) and other required docs per standards.
• Provide technical support and troubleshoot service and equipment issues.
• Support installation verification, commissioning, acceptance testing and alarm checks.
• Coordinate with leadership to organize service work and scheduling.
• Collaborate across locations to optimize resources and utilization.
• Assist training of technicians on DC plant operation and documentation quality.
• Ensure coverage and coordinate subcontractors, OEMs, and vendors as needed.

Skills

DC power systems

Engineering design

Service leadership

Installation & commissioning

Customer relationship

Documentation & compliance

Tools

MOPs

BOMs

Job description

At American Power Systems, we are committed to long-term success built on strong relationships with our customers, suppliers, and employees. We believe that sustainable growth comes from trust, collaboration, and a shared commitment to excellence.

Our culture is rooted in teamwork. We celebrate collective achievements over individual recognition and foster an environment where employees support one another, share ideas, and work together to solve real-world challenges. While we hold ourselves to high standards and take pride in delivering exceptional results, we also value humility, authenticity, and a positive sense of humor.

When you join APS, you'll become part of a team that is dedicated, approachable, and invested in each other's success. If you're looking for a workplace where integrity, collaboration, and mutual respect are valued every day, you'll feel right at home at American Power Systems.

What You Can Expect:

• 9 paid holidays
• Prorated PTO up to 12 days annually (or per state law)
• Medical, dental, and vision insurance (with voluntary buy‑up options)
• Employer‑paid life, AD&D, short‑and‑long‑term disability insurance
• Voluntary additional life insurance
• 401(k) with match, safe harbor contribution, and Roth option
• Profit sharing and annual holiday bonus of $150 minus taxes
• Employee Assistance Program and Health Advocate services
• On‑the‑job training and opportunities for advancement

The Service Engineer is responsible as the primary point of contact for service jobs and market‑level service activity. This role ensures job walks, bidding, scope development, SOWs, BOMs, MOPs, close‑out documentation, quality checks, and schedule/resource coordination are effectively scheduled, communicated, and documented, with a focus on compliance and efficiency. This role also performs service leadership when needed. The Service Engineer works closely with department managers, purchasing, and customers to deliver operational excellence.

Key Responsibilities

1. Job Engineering, Planning, Execution, & Service Support (65%)

• Perform customer site walks for service jobs.
• Develop system designs, scopes of work (SOWs), bills of material (BOMs), and accurate quotes in accordance with customer requirements, Company standards, and applicable codes/standards.
• Manage projects end-to-end, including quoting, materials procurement, scheduling, execution of service, close‑out packages, and invoicing
• Author Methods of Procedure (MOPs) and other customer‑required technical documentation in alignment with customer and Company standards.
• Provide technical support to service personnel and troubleshoot service and equipment issues, developing practical solutions that minimize customer impact.
• Support installation verification, commissioning, acceptance testing, alarm verification, and final quality checks.
• Assist Service leadership with organizing, coordinating, and scheduling service work.
• Collaborate with other service locations to optimize technician and resource utilization.
• Assist with training and mentoring service technicians on DC power plant operation, battery maintenance, documentation quality, and customer expectations.
• Support the service department to provide coverage as needed.
• Manage and coordinate subcontractors, OEMs, and vendors for service jobs as needed.

2. Customer Communication & Relationship Management (15%)

• Serve as a technical point of contact to align SOWs, the schedule, outage windows, documentation, and execution expectations with customers.
• Proactively address customer concerns and issues, collaborating with sales and internal teams as appropriate to foster long‑term partnerships.
• Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with APS Quality Management System, Safety Policy, and Competency standards.
• Organize and present information during technical meetings, planning meetings, safety training sessions, and post‑job reviews.
• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.

4. Inventory & Resource Management (5%)

• Ensure adequate availability of tools, calibrated test equipment, vehicles, materials, and resources to support service operations across assigned regions.
• Support systems to manage stock of minor materials, non‑inventory consumables, staging kits, and regional readiness items.
• Coordinate with warehouse and purchasing on job‑specific material readiness, returns, and long‑lead items as needed.

5. Other Duties as Assigned (5%)

• Perform other duties as required.
• Keep current on company platforms, training, expenses, and calendars.
• Maintain compliance with company policies, safety requirements, and applicable customer site requirements.

Requirements

• Extensive experience with DC solutions, including product installation, maintenance, repair, warranty, and end‑of‑life.
• Proven achievement in technical installations, including building support at multiple levels within complex customer accounts.
• Extensive experience in Engineering, Furnishing, and Installing (EF&I) services, including surveying, engineering, specifying, and quoting service work.
• Detailed knowledge of electrical codes, safety codes, and industry standards, such as Telcordia, IP72202, and TP76300.
• Broad understanding of the DC Power Industry as it relates to the primary markets the company supports. (Telecom, Data Center, Renewables, and Utility)
• Proven ability to understand and interpret customer requirements, uptime expectations, and field conditions.
• Detailed knowledge of electrical codes, safety codes, and industry standards, product manuals, and OEM documentation such as Telcordia, IP72202, and TP76300.
• Detailed knowledge of battery and power plant troubleshooting, repair, commissioning, acceptance testing, and root‑cause evaluation.

Broad understanding of the DC Power Industry as it relates to the primary markets the company supports (Telecom, Data Center, Renewables, and Utility) and other critical infrastructure environments.

Physical Requirements

WORKING ENVIRONMENT: Primarily office environment with frequent visits to customer sites and regional APS locations as needed.

Must be able to read, write, speak, and understand spoken English.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of the following pre‑employment screenings:

Blood draw
Non‑DOT physical
9‑panel drug screen (THC is not included)

These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. However, employees remain subject to Reasonable Suspicion and Post‑Accident drug and alcohol testing in accordance with company policy.

Equal Opportunity Employer

American Power Systems is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, gender, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an inclusive, respectful environment where everyone can do their best work.

Application Review:We use AI-powered tools to help review resumes and job applications. These tools are designed to focus on job‑related qualifications and to identify relevant skills and experience so our hiring team can review applications more efficiently.AI does not make hiring decisions.All hiring decisions are made by people on our hiring team, with human review and oversight at every stage. Our hiring process, including the use of AI tools, is designed to support fairness, equal employment opportunity, and compliance with applicable anti‑discrimination laws, and is periodically reviewed. If you have questions about this process or need an accommodation or alternative evaluation method, please contact [e-mail]

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