Service Specialist

K2 Services; Detroit (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to join our client’s office supporting mail, copy, reception, hospitality, and facilities functions. You will contribute to a professional, efficient workplace and help ensure smooth daily operations in a dynamic environment.

This role emphasizes customer-focused service, multitasking, and reliable collaboration with internal teams. Competitive hourly pay with benefits and growth opportunities available.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer services experience.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to lift/carry packages up to 75 lbs.

Responsibilities

• Mail services including metering, sorting, and distributing mail per schedule.
• Copy services including producing copy, print, and scan projects per written instructions.
• Reception duties including answering calls and greeting visitors.
• Hospitality services including coordination of client conference rooms, common areas, and kitchens; maintaining inventory and ordering supplies.
• Floor coordination including upkeep of copy rooms and stocking supplies; delivery of paper.
• Facilities services may include hanging pictures, small moves, cleaning, and communicating with client contacts about building/equipment concerns.

Skills

Customer service

Multitasking

Professional communication

Issue resolution

Physical stamina

Education

High School Diploma or GED

Job description

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Job Description

We areseekinga professional and customer service focused Service Specialist to join theOpensityteamworking at our client’soffice. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality,facilities, and receptionist services. If you thrive in a professional business environment andseekto join an organization with true career growth opportunities,

Essential JobResponsibilities

• MailServices includemetering,sorting,anddistributingmailand accountable packagesper schedule.

• Copy Services includesaccurately producingcopy,printand scan projectsperwritten instructions.

• Reception includesanswering incoming telephone calls androuting totheappropriateperson, willgreet and announce visitors in a friendly andprofessionalmanner.

• Hospitality Services includescoordination and upkeep of client conference rooms,common areasand kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordinationincludesthe upkeep of copy roomsandstocking of general supplies, delivery of paper, and basic daily maintenance.

• FacilitiesServicesmay includehanging pictures, small office moves, cleaningservicesand communication with key client contactsregardingbuilding/equipment concerns.

Qualifications & Requirements

• High School Diploma orGED

• 1+ year(s)workexperiencein the customer services field.

• Ability to multi-task with attention to detail.

• Ability toresolve issues with professionalismandtact.

• Ability to lift or move 40 lbs. or greater.

• Abilityto grasp, lift or carry packages on a standard wheeled cart with a load capacity of75lbs.

• Ability to walk, bend, kneel,standor sit for an extendedperiod.

The Compensation range for this role is 20.00 to 22.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.