Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Detroit (MI); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions in Detroit is seeking a Service Specialist to join our client's office. You will provide mail, copy, reception and hospitality support, ensuring smooth daily operations in a professional business environment.

The role requires ability to lift up to 40 lbs, multi-task and maintain a welcoming front-desk presence. Prior customer service experience is preferred; benefits include medical, dental, vision, 401(k) and PTO.

Qualifications

• High School Diploma or GED.
• 1+ year in customer services.
• Ability to multi-task with attention to detail.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a wheeled cart up to 75 lbs.
• Ability to walk, bend, kneel, stand or sit for extended periods.

Responsabilités

• Mail Services including metering, sorting, and distributing mail and packages.
• Copy Services: produce copy, print and scan projects per instructions.
• Reception: answer calls and route, greet visitors professionally.
• Hospitality: coordinate and maintain client conference rooms, kitchens and common areas.
• Floor Coordination: stocking supplies and general maintenance.
• Facilities: small moves and coordination with client contacts on building concerns.

Connaissances

Customer service

Multi-tasking

Professional communication

Physical stamina

Problem solving

Attention to detail

Formation

High School Diploma or GED

Description du poste

About Us: Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms.

Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking a professional and customer service focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities, and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Mail Services include metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED
• 1+ year(s) work experience in the customer services field.
• Ability to multi-task with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period.

The Compensation range for this role is 20.00 to 22.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging the impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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