Service Specialist

Opensity Solutions; Cleveland (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to support our client's Cleveland office. You will handle mail, copy, reception, hospitality, and general facilities tasks to keep daily operations running smoothly.

Qualified candidates will have a High school diploma, 1+ year in customer service, and be able to lift 40 lbs. The role is full time with a 38-hour week and shift schedule Tue–Fri 8:00a.m.–5:00p.m. Sat 8:00a.m.–2:30p.m.

Qualifications

• High School Diploma or GED.
• 1+ year in a customer service role.
• Ability to lift 40 lbs and move packages.
• Reliable to work 38 hours per week.

Responsibilities

• Mail Services: meter, sort, and distribute mail and packages.
• Copy Services: produce copy, print and scan projects per instructions.
• Reception: answer calls, route to correct person, greet visitors.
• Hospitality Services: manage conference rooms, kitchens, and stock supplies.
• Facilities Services: cooperate on small moves, upkeep, and building concerns.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High school diploma

Job description

## Service SpecialistApplyremote type: Onsitelocations: USA-Cleveland-OHtime type: Full timeposted on: Posted Todayjob requisition id: R-01616Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. **We are seeking a professional and customer service focused Service Specialist to join the Opensity team working at our client's office.****In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality,****facilities****and receptionist services.****If you thrive in a professional business environment and****seek****to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.****Location:** Cleveland OH **Pay:** $16hr **Schedule & Hours:** This position will be scheduled for 38 hours per week.Tuesday - Friday 8:00a.m to 5:00p.mSaturday - 8:00a.m to 2:30p.m**Essential Job Responsibilities*** **Mail Services**includes metering, sorting, and distributing mail and accountable packages per schedule* **Copy Services**includes accurately producing copy, print and scan projects per written instructions* **Reception**includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner* **Hospitality Services**includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed* **Floor Coordination** includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance* **Facilities Services** may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.**Qualifications & Requirements*** High School Diploma or GED* 1+ work experience in a customer services field* Ability to multitask with attention to detail* Ability to resolve issues with professionalism and tact* Ability to lift or move 40 lbs. or greater* Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs* Ability to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is up to 16.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.**All eligible employees receive access to a comprehensive benefits package, including:**Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.