Service Site Lead

Nova Measuring Instruments; Chandler (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Certified Great Place to Work

Continuous learning programs

Customer-focused environment

Job summary

Nova Measuring Instruments is seeking a Site Lead in Chandler, Arizona to supervise a team of service engineers and ensure the delivery of high-quality service. In this role, you will lead the account performance and support customer interactions through a customer-focused approach.

The ideal candidate has 5-8 years of semiconductor cleanroom experience, excellent leadership skills, and a strong focus on continuous improvement. Join us at Nova, a certified Great Place to Work, for an opportunity to enhance your career in a customer-oriented environment.

Qualifications

• 5-8 years of semiconductor cleanroom experience, ideally with team lead experience.
• 3 years of experience in a leadership role.
• Strong ability to define and achieve customer satisfaction targets.

Responsibilities

• Lead the overall account performance and service business targets.
• Drive service contract execution and strategy implementation.
• Manage a service team of 5-8 engineers and assess skill gaps.

Skills

Semiconductor cleanroom experience

Team leadership

Interpersonal skills

Understanding of fab service

Job description

Our Global Business Group at Nova is looking for a Site Lead who is a self-starter, has a positive attitude, is a leader who can support and supervise a team of service engineers and support our customer.

Why Nova:

• Certified Great Place to Work: Recognized between 2022-2026 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
• Customer‑Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high‑impact solutions.
• Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting‑edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

Responsibilities

• Lead the overall performance of the account, ensuring delivery of service business targets.
• Drive execution of service contracts and contribute to the development and implementation of the account’s service business strategy.
• Identify and promote value‑added service products and upgrades across the installed base.
• Manage a service team of 5-8 engineers.
• Assess skill gaps and implement training programs to build team capabilities.
• Provide coaching, guidance, and motivation to foster continuous improvement in customer satisfaction and team performance.
• Act as the primary owner of Level 1 and Level 2 service escalations, ensuring timely resolution of technical and process issues.
• Collaborate with Service and Division teams to provide direction and support for complex problem‑solving.
• Maintain strong and transparent communication with customers, tracking escalations to closure.
• Deliver warranty and service support in accordance with Nova’s agreements with end users.
• Plan and oversee resource allocation for new tool installations.
• Ensure availability and accuracy of warehouse and local parts inventory to support uninterrupted service operations.
• Lead the sharing of Best Known Methods (BKMs) across local and global service teams to strengthen operational efficiency and consistency.

Requirements

• 5-8 years semiconductor cleanroom experience (team lead experience preferred).
• 3 years team lead experience.
• Good understanding of fab service requirements, procedures, and protocols.
• Ability to define and achieve targets to improve customer satisfaction.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situation and lead a team to overcome challenges.
• Travel: 15‑20%