Service Manager

Novami; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Nova Measuring Instruments in Austin, TX, seeks an experienced Service Manager to lead field service operations for a key customer across the site in the United States. You will drive service delivery, customer satisfaction, and revenue growth while developing a high-performing team and ensuring uptime of critical metrology equipment.

Responsibilities include building service processes and KPIs, coordinating schedules, and collaborating with Applications, R&D, and global Service teams to resolve

Qualifications

• 7+ years of experience in semiconductor equipment service or field engineering.
• 3+ years of technical team leadership or management experience.
• Strong communication, leadership, and organizational skills.
• Experience managing service operations in a semiconductor fab environment.
• Fluency in Korean is a plus.

Responsibilities

• Lead and manage the Field Service Engineering team, including hiring, onboarding, training, and development.
• Oversee daily service operations, ensuring timely technical support, equipment uptime, and customer satisfaction.
• Manage technical escalations, troubleshooting, preventive maintenance, and issue resolution.
• Establish service processes, KPIs, and operational standards to support account growth.
• Plan team schedules, resources, and service coverage based on customer requirements.
• Build strong relationships with Samsung Austin & Taylor stakeholders and serve as the primary service contact.
• Collaborate with Applications, R&D, and global Service teams to resolve technical challenges.
• Ensure service readiness for new equipment installations and future business expansion.
• Drive continuous improvement, safety, and operational efficiency.

Skills

Team leadership

Customer management

Technical troubleshooting

Project planning

Education

Bachelor's degree in Engineering

Tools

Metrology equipment

Job description

Nova is seeking an experienced Service Manager to lead service operations and drive service business growth for a key customer across its site in the United States.

The Service Manager is accountable for service delivery, customer satisfaction, operational performance, team development, and service revenue growth for the assigned account.

Why Nova:

• Certified Great Place to Work: Recognized between 2022-2026 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
• Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
• Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

Responsibilities

• Lead and manage the Field Service Engineering team, including hiring, onboarding, training, and development.
• Oversee daily service operations, ensuring timely technical support, equipment uptime, and customer satisfaction.
• Manage technical escalations, troubleshooting, preventive maintenance, and issue resolution.
• Establish service processes, KPIs, and operational standards to support account growth.
• Plan team schedules, resources, and service coverage based on customer requirements.
• Build strong relationships with Samsung Austin & Taylor stakeholders and serve as the primary service contact.
• Collaborate with Applications, R&D, and global Service teams to resolve technical challenges.
• Ensure service readiness for new equipment installations and future business expansion.
• Drive continuous improvement, safety, and operational efficiency.

Requirements

• Bachelor's degree in Engineering, Physics, or a related technical field preferred
• 7+ years of experience in semiconductor equipment service or field engineering.
• 3+ years of technical team leadership or management experience.
• Strong technical troubleshooting and customer management skills.
• Experience managing service operations in a semiconductor fab environment.
• Strong communication, leadership, and organizational skills.
• Ability to support customer needs outside regular business hours when required.
• Preferred: Experience with semiconductor metrology equipment and building or scaling service teams.
• Fluency in Korean is a plus

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [emailprotected]

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