Service Shop Manager: Lead Ops & Customer Focus

Southern Tire Mart; LaGrange (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401K

401K Matching

Health Insurance

Life Insurance

Vision Insurance

Job summary

Southern Tire Mart in Georgia seeks a Shop Manager to lead daily operations, ensuring productivity and quality of service. You will oversee parts ordering, maintain a clean and safe shop, and help achieve KPIs through collaboration with leadership.

The role requires 2+ years in service operations or shop management, strong leadership and communication, and a focus on customer satisfaction and safety compliance.

Qualifications

• High school diploma or GED required; technical or business training preferred.
• 2+ years of experience in service operations or shop management.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of inventory systems, parts ordering, and markup strategies.
• Commitment to customer satisfaction and safety compliance.

Responsibilities

• Manage and lead shop employees to ensure productivity and quality of service.
• Oversee parts ordering and ensure timely availability for service needs.
• Maintain a clean, safe, and organized work area in compliance with company standards.
• Monitor and maintain profit margins and pricing markups in line with store procedures.
• Ensure the shop is stocked with the necessary inventory and supplies to perform daily operations.
• Foster a customer-first culture by ensuring all clients receive courteous and professional service.
• Collaborate with store leadership to achieve operational goals and KPIs.
• Identify areas for operational improvement and implement solutions.
• Train and mentor new team members as needed.

Skills

Leadership

Communication

Multitasking

Customer service

Safety compliance

Inventory systems

Education

High school diploma or GED

Tools

POS system

Inventory software

Job description

Southern Tire Mart in Georgia seeks a Shop Manager to lead daily operations, ensuring productivity and quality of service. You will oversee parts ordering, maintain a clean and safe shop, and help achieve KPIs through collaboration with leadership.

The role requires 2+ years in service operations or shop management, strong leadership and communication, and a focus on customer satisfaction and safety compliance.