Service Shop Lead Technician: Diagnostics & Leadership

Lindsay Volvo Cars of Alexandria; Alexandria (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Lindsay Volvo Cars of Alexandria is seeking an experienced Volvo Service Shop Foreman to lead our service team and ensure high-quality repairs. You will guide technicians, handle complex diagnostics, and uphold Volvo manufacturer standards to deliver outstanding customer satisfaction.

The ideal candidate has extensive repair experience in a dealership setting, strong leadership and communication skills, and a proven track record of maintaining efficient, safe shop operations.

Qualifications

• Minimum of 5 years of automotive repair experience, preferably in a dealership environment.
• Previous experience as a Shop Foreman, Lead Technician, Master Technician, or Senior Diagnostic Technician preferred.
• Volvo dealership experience strongly preferred.
• Strong knowledge of automotive mechanical, electrical, electronic, and computer-controlled vehicle systems.
• Advanced diagnostic and troubleshooting skills.
• Familiarity with Volvo VIDA diagnostic software and factory service information preferred.
• Ability to guide, motivate, and support a team of technicians.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining high-quality repair standards.
• Valid driver's license with a clean driving record.
• Volvo factory training

Responsibilities

• Provide technical leadership, guidance, and support to service technicians.
• Assist technicians with complex mechanical, electrical, electronic, and diagnostic issues.
• Diagnose difficult vehicle concerns and help develop effective repair solutions.
• Support the Service Manager in assigning work, managing workflow, and maintaining efficient shop operations.
• Monitor repair quality, technician productivity, efficiency, and turnaround times.
• Ensure repairs are completed according to Volvo repair procedures, technical bulletins, warranty requirements, and manufacturer standards.
• Assist with quality control inspections and verify repairs before vehicles are returned to customers.
• Help identify technician training needs and provide ongoing technical coaching.
• Support the use of Volvo diagnostic equipment, factory repair information, and specialized service tools.
• Assist with warranty documentation, repair order accuracy, and proper documentation of diagnostic findings.
• Maintain a clean, organized, and safe working environment in accordance with dealership policies and OSHA requirements.
• Communicate effectively with service advisors, parts personnel, management, and technicians to resolve repair concerns.
• Promote teamwork, accountability, and a culture of first-time repair accuracy and customer satisfaction.

Skills

Automotive repair

Leadership

Diagnostics

Volvo VIDA

Dealership experience

Communication

Tools

Volvo VIDA

Job description

Lindsay Volvo Cars of Alexandria is seeking an experienced Volvo Service Shop Foreman to lead our service team and ensure high-quality repairs. You will guide technicians, handle complex diagnostics, and uphold Volvo manufacturer standards to deliver outstanding customer satisfaction.

The ideal candidate has extensive repair experience in a dealership setting, strong leadership and communication skills, and a proven track record of maintaining efficient, safe shop operations.