Ford Shop Foreman: Lead a High-Volume Tech Team

Norm Reeves Auto Group; Cerritos (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Performance-based bonus plan

Job summary

Norm Reeves Ford in Cerritos, CA is seeking an experienced Shop Foreman to lead one of California's highest-volume Ford service departments. You will direct technicians, maximize productivity, and ensure repair quality and Ford warranty compliance.

The ideal candidate blends hands-on technical excellence with proven leadership—developing people, solving problems, and delivering exceptional customer experiences.

Qualifications

• Five or more years of Ford dealership technician experience.
• Current Ford Senior Master Technician certification required.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
• Valid driver's license with a clean driving record.
• Ability to lead, coach, and motivate technicians.
• Excellent communication and organizational skills.
• Ability to prioritize work in a fast-paced, high-volume environment.

Responsibilities

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
• Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
• Conduct regular one-on-one coaching meetings with technicians.
• Track technician STARS training and certification progress.
• Support and develop Apprentice Technicians through their training program.
• Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
• Maintain a safe, organized, and productive shop environment.

Skills

Leadership

Team coaching

Diagnostics

Electrical troubleshooting

Communication

Organizational skills

Education

Ford Senior Master Technician certification

Tools

FDRS

IDS

PTS

Workshop Manual

OASIS

Ford warranty procedures

Job description

Norm Reeves Ford in Cerritos, CA is seeking an experienced Shop Foreman to lead one of California's highest-volume Ford service departments. You will direct technicians, maximize productivity, and ensure repair quality and Ford warranty compliance.

The ideal candidate blends hands-on technical excellence with proven leadership—developing people, solving problems, and delivering exceptional customer experiences.