Service Scheduling Specialist

Storm-Smart-Building-Systems-LLC; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health plan

Dental & Vision

Life Insurance

Paid Time Off

Holiday Pay

401(k) match

Tuition reimbursement

Short-term Disability

Critical illness

Volunteer Time Off

Parental leave

Job summary

Storm Smart is seeking an experienced administrative professional to handle inbound customer contacts, schedule service appointments, and maintain accurate records. You will collect information, triage issues, and coordinate with technicians to ensure timely resolutions.

The role emphasizes customer-centric communication, organization, and the ability to manage multiple tasks in a busy office environment in Bradenton, FL. Excellent written and verbal skills are essential.

Qualifications

• Excellent written and verbal communication skills.
• Customer-centric mindset with problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable wearing a headset and handling calls.

Responsibilities

• Receive inbound contacts from customers and follow company procedures.
• Answer calls promptly, gathering accurate issue information.
• Triages service requests and resolves simple issues remotely when possible.
• Schedule service appointments based on tech availability and location.
• Submit tasks and materials in advance for prepared technicians.
• Confirm appointments with customers and set expectations.
• Maintain accurate records of calls, interactions, and follow-ups.

Skills

Excellent comms

Customer-centric

Multitasking

Headset use

Organized

Education

High school diploma

Experience in customer service/office admin

Job description

Storm Smart is seeking an experienced administrative professional to handle inbound customer contacts, schedule service appointments, and maintain accurate records. You will collect information, triage issues, and coordinate with technicians to ensure timely resolutions.

The role emphasizes customer-centric communication, organization, and the ability to manage multiple tasks in a busy office environment in Bradenton, FL. Excellent written and verbal skills are essential.