Service Scheduling Lead - Fire Sprinkler (Bonus Eligible)

Fire Pros, LLC; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental and Vision

Company paid Short & Long Term Disabl

Company paid Life Insurance

Flexible spending accounts

AFLAC

Vacation and Personal Time

Paid Holidays

Tuition Reimbursement

Job summary

Fire Pros LLC in Grand Rapids, MI is seeking a Service Scheduling Coordinator for the Fire Sprinkler Department. You will schedule appointments, gather inspection information, and plan routes for 10+ technicians to meet revenue goals.

The role requires strong organization, clear communication, and the ability to work under pressure in a fast-paced, team-based environment. Prior call center or dispatcher experience is preferred, with a customer-focused approach to service and reliability.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• Self-Starter with great organization skills, especially time management skills.

Responsibilities

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Skills

Call center experience

Excellent communication

Organizational skills

Data entry

Team player

Customer service

Problem solving

Job description

Fire Pros LLC in Grand Rapids, MI is seeking a Service Scheduling Coordinator for the Fire Sprinkler Department. You will schedule appointments, gather inspection information, and plan routes for 10+ technicians to meet revenue goals.

The role requires strong organization, clear communication, and the ability to work under pressure in a fast-paced, team-based environment. Prior call center or dispatcher experience is preferred, with a customer-focused approach to service and reliability.