Service Scheduling Coordinator

Fire Pros, LLC; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental and Vision

Company paid Short & Long Term Disabl

Company paid Life Insurance

Flexible spending accounts

AFLAC

Vacation and Personal Time

Paid Holidays

Tuition Reimbursement

Job summary

Fire Pros LLC in Grand Rapids, MI is seeking a Service Scheduling Coordinator for the Fire Sprinkler Department. You will schedule appointments, gather inspection information, and plan routes for 10+ technicians to meet revenue goals.

The role requires strong organization, clear communication, and the ability to work under pressure in a fast-paced, team-based environment. Prior call center or dispatcher experience is preferred, with a customer-focused approach to service and reliability.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• Self-Starter with great organization skills, especially time management skills.

Responsibilities

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Skills

Call center experience

Excellent communication

Organizational skills

Data entry

Team player

Customer service

Problem solving

Job description

About The Company

Fire Pros is an affiliate company and a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Headquartered in Grand Rapids, Michigan, Fire Pros delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Pros partners with customers across diverse industries to ensure code‑compliant protection for people, property, and assets.

About The Opportunity

Fire Pros is looking to hire a Service Scheduling Coordinator for our Fire Sprinkler Department. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Job Duties Include But Are Not Limited To

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Self-Starter with great organization skills, especially time management skills.

Compensation

• Hourly pay: rate is dependent on candidate's experience
• Potential Quarterly Bonuses

Benefits

• 401K with company match
• Medical, Dental and Vision
• Company paid Short & Long Term Disability
• Company paid Life Insurance
• Flexible spending accounts, Health and Dependent
• AFLAC
• Vacation and Personal Time
• Paid Holidays
• Tuition Reimbursement

Fire Pros LLC is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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