Service Coordinator

Home Instead; Lincoln (NE); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Team performance bonuses

401k Retirement Plan

Paid Parental Leave

Health insurance assistance

Personal trainer

Unlimited PTO

Cell phone stipend

Ongoing training

Inclusive team culture

Company-sponsored events

Job summary

Home Instead in Lincoln, Nebraska is seeking a dedicated Scheduling Coordinator to organize and manage schedules for Care Professionals and Clients. You will fill daily and future shifts by matching Care Professionals to client needs, ensuring high-quality matches in a fast-paced environment.

The role emphasizes excellent communication, attention to detail, independent work, and a professional demeanor. In-person work with a competitive salary and comprehensive benefits supports your growth and

Qualifications

• College degree or relevant experience required.
• Excellent oral and written communication skills and the ability to listen effectively with good phone skills.
• Ability to work independently and meet deadlines with confidentiality.
• Strong interpersonal, judgment, and decision-making abilities.
• Ability to organize and prioritize daily, quarterly, monthly, and yearly work.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Create and maintain client and Care Pro schedules with high-quality matches.
• Monitor, mediate, and log all client and Care Pro activity in the software.
• Follow up to resolve client and Care Pro issues.
• Enter and maintain accurate client and Care Pro records.
• Communicate issues to ensure problems are resolved.
• Design and implement contingency plans to maintain service hours.
• Identify opportunities to increase service hours and care quality.
• Demonstrate open, effective communication with colleagues, clients, and families.

Skills

Communication

Independent work

Interpersonal skills

Organization

MS Office

Decision-making

Education

College degree

Tools

MS Excel

MS Word

Job description

Service Coordinator

Pay: $50,000.00 - $55,000.00 per year

About Us

At Home Instead, we are passionate about providing high-quality, person-centered care that allows people to live independently wherever they call home for as long as possible. Rated highly by clients and their families, our focus is on compassion, respect, and dignity in everything we do.

We are looking for a motivated and caring Service Coordinator to join our fast-growing team and play a key role in ensuring the highest standards of care for our clients. This individual must want to participate in a growth environment.

Job description:

Scheduling Coordinator

Objective:

The Scheduling Coordinator is responsible for organizing and managing schedules for Care Professionals and Clients. You will have the important role of filling daily and future open shifts by matching the right Care Professional to a client’s needs and personality in a fast-paced environment.

Primary Responsibilities:

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
• Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Demonstrate open and effective communication with colleagues, Care Pros, clients, and family members.
• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.

Education/Experience Requirements:

College degree or relevant experience required.

Knowledge, Skills, and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively with good phone skills
• Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work
• Must present a professional appearance and demeanor
• Must have computer skills and be proficient in MS OFFICE, Word, and Excel
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

Job Type: Full-time

Benefits:

• Competitive salary
• Team performance bonuses
• 401k Retirement Plan
• Paid Parental Leave
• Benefits include access to a health insurance representative
• Personal trainer
• Unlimited PTO
• Cell phone stipend
• Ongoing training and professional development opportunities
• Supportive and inclusive team culture
• Company-sponsored events or recognition programs
• The opportunity to make a meaningful difference every day

License/Certification:

• Driver's License (Required)
• Car Insurance (Required)

Work Location: In person