Compliance and Service Coordinator

Commercial Fire Protection Inc.; Phoenix (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Paid time off

Holidays

Laptop

Tuition reimbursement

Career advancement opportunities

Job summary

Commercial Fire Protection in Phoenix, AZ is seeking a Compliance & Service Coordinator to manage fire and life safety inspections, service work orders, scheduling, and compliance reporting for our portfolio of clients.

You will prepare estimates, coordinate with technicians and customers, maintain records, and support operations with audits and documentation, ensuring timely service completion and high customer satisfaction.

Qualifications

• Minimum 2 years of experience in office administration, customer service, service coordination, or a related role.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Excellent communication, customer service, and follow-up skills.
• Proficiency in Microsoft Outlook, Excel, Word, Google Sheets, and Adobe.
• Ability to prepare estimates, coordinate schedules, and work collaboratively with internal teams and customers.
• Proactive problem-solving skills and flexibility in a fast-paced environment.
• High school diploma or GED equivalent.
• Fire and life safety industry knowledge and familiarity with NFPA standards and AHJ requirements preferred.
• Ability to work overtime or weekends as needed or requested.

Responsibilities

• Create, track, and submit inspection, repair, and retest reports to customers and applicable Fire Departments/AHJs.
• Track inspections, deficiencies, repairs, and retests through completion, following up with technicians to obtain missing or corrected documentation.
• Handle customer calls, service requests, work order creation, dispatching, scheduling, and status updates.
• Coordinate planned maintenance, service agreements, technician schedules, and parts and materials procurement.
• Prepare repair estimates, service quotes, and proposals; verify pricing, labor, and materials with the appropriate team members.
• Follow up on estimates and approvals and coordinate scheduling of approved repairs and retests.
• Maintain accurate customer records, spreadsheets, compliance portals, and work order tracking systems.
• Communicate with customers, technicians, subcontractors, and internal teams to resolve issues and maintain customer satisfaction.
• Prepare reports, conduct documentation audits, and provide administrative support to Operations and management.
• Perform other duties as requested or required.

Skills

Office administration

Customer service

Service coordination

Communication

Multitasking

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Google Sheets

Adobe

Job description

The Compliance & Service Coordinator is responsible for coordinating fire and life safety inspections, service work orders, scheduling, compliance reporting, repair estimates, and customer communications. This role works closely with Portfolio Managers, Service Supervisors, technicians, and customers to ensure accurate documentation, timely service completion, and high customer satisfaction.

Key Responsibilities

• Create, track, and submit inspection, repair, and retest reports to customers and applicable Fire Departments/AHJs.
• Track inspections, deficiencies, repairs, and retests through completion, following up with technicians to obtain missing or corrected documentation.
• Handle customer calls, service requests, work order creation, dispatching, scheduling, and status updates.
• Coordinate planned maintenance, service agreements, technician schedules, and parts and materials procurement.
• Prepare repair estimates, service quotes, and proposals; verify pricing, labor, and materials with the appropriate team members.
• Follow up on estimates and approvals and coordinate scheduling of approved repairs and retests.
• Maintain accurate customer records, spreadsheets, compliance portals, and work order tracking systems.
• Communicate with customers, technicians, subcontractors, and internal teams to resolve issues and maintain customer satisfaction.
• Prepare reports, conduct documentation audits, and provide administrative support to Operations and management.
• Perform other duties as requested or required.

Required Skills & Qualifications

• Minimum 2 years of experience in office administration, customer service, service coordination, or a related role.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Excellent communication, customer service, and follow-up skills.
• Proficiency in Microsoft Outlook, Excel, Word, Google Sheets, and Adobe.
• Ability to prepare estimates, coordinate schedules, and work collaboratively with internal teams and customers.
• Proactive problem-solving skills and flexibility in a fast-paced environment.
• High school diploma or GED equivalent.
• Fire and life safety industry knowledge and familiarity with NFPA standards and AHJ requirements preferred.
• Ability to work overtime or weekends as needed or requested.

BENEFITS:

Commercial Fire Protection is pleased to offer a competitive compensation package which includes

Competitive hourly rate, medical and dental, vision,401k, life insurance,paid time off and holidays, supportive team environment, laptop, tuition reimbursement, and career

advancement opportunities.

All qualified applicants to Commercial Fire Protection are considered for employment without regard to

race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's

status or any other protected characteristic