Service Scheduling & Client Care Coordinator

Air Systems Service & Construction; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Air Systems Service & Construction in Sacramento seeks a Service Coordinator to deliver top-tier customer service. You will oversee scheduling of service technicians, manage communication between clients and technicians, and keep customers informed of service timelines and lead times.

You will perform administrative tasks such as reviewing work orders and invoices, preparing timecards, updating service records, and generating service-related reports.

Qualifications

• Previous service coordination experience is preferred.
• Excellent written and verbal communication to collaborate under pressure.
• Strong clerical and organizational skills to track schedules and personnel.
• Proficient with computers for scheduling and related duties.
• Ability to multitask with conflicting events and priorities.
• Strong interpersonal skills to relay information professionally in a fast-paced setting.

Responsibilities

• Add on open quotes to customers as needed.
• Use software systems for scheduling and tasks.
• Maintain a positive and professional office environment.
• Support the Service Operations Manager with KPI creation and implementation.
• Communicate clearly with customers and address concerns.

Skills

Service coordination

Communication skills

Organization

Scheduling software

Multitasking

Interpersonal skills

Prioritization

Stress management

Tools

Scheduling software

Job description

Air Systems Service & Construction in Sacramento seeks a Service Coordinator to deliver top-tier customer service. You will oversee scheduling of service technicians, manage communication between clients and technicians, and keep customers informed of service timelines and lead times.

You will perform administrative tasks such as reviewing work orders and invoices, preparing timecards, updating service records, and generating service-related reports.