Service Scheduler & Dispatch Lead for Field Techs

ThompsonGas LLC; Duluth (MN); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with IMMEDIATE eligibility

Disability and life insurance

Paid time off that increases with tenure

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity leave

Job summary

ThompsonGas LLC in Duluth, Minnesota is seeking a Service Scheduler to coordinate daily schedules for technicians and ensure exceptional customer service. Candidates should have a Bachelor’s degree or equivalent experience and at least 2 years in customer service.

Responsibilities include managing schedules from service requests and communicating effectively with technicians. The role also offers various perks like health insurance and opportunities for career advancement.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 2+ years of customer service experience required.
• Prior experience in service dispatching/logistics preferred.

Responsibilities

• Coordinate daily service schedules for up to 15 technicians.
• Ensure timely response and follow-ups with customers.
• Communicate daily with field technicians for service delivery.

Skills

Communication skills

Organizational skills

Customer service

Excel

Multi-tasking

Education

Bachelor’s Degree or equivalent work experience

Tools

Cargas Energy Systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

ThompsonGas LLC in Duluth, Minnesota is seeking a Service Scheduler to coordinate daily schedules for technicians and ensure exceptional customer service. Candidates should have a Bachelor’s degree or equivalent experience and at least 2 years in customer service.

Responsibilities include managing schedules from service requests and communicating effectively with technicians. The role also offers various perks like health insurance and opportunities for career advancement.