Customer Service Representative / CSR

Heroic Home Comfort LLC; Mahopac (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Heroic Home Comfort, a family-owned home services company in Mahopac, NY, is hiring for a part-time or full-time scheduling associate to support our service operation.

As a 1099 independent contractor, you will answer customer inquiries, collect service details, schedule appointments, coordinate with technicians, and maintain accurate records.

Strong communication, computer skills, and attention to detail are essential; prior dispatch experience is helpful.

Qualifications

• Clear, patient communication and dependable customer service.
• Comfortable using computers and learning scheduling software.
• Attention to detail and ability to manage competing requests.
• Prior service-business office or dispatch experience is helpful.

Responsibilities

• Answer customer inquiries, collect service details, and schedule appointments.
• Coordinate with technicians and communicate appointment updates.
• Maintain accurate customer, scheduling, and follow-up records.
• Escalate urgent concerns and unresolved issues to the appropriate team member.

Skills

Clear communication

Customer service

Computer literacy

Scheduling software

Job description

Heroic Home Comfort is a family-owned heating, cooling, heat pump, electrical, insulation, and home-energy business serving Westchester and Putnam Counties. We focus on honest advice, dependable service, clear communication, and careful work in our customers' homes. Join our team in helping local homeowners make their homes comfortable, safe, and efficient.

Part-time or full-time opportunities available. Based in Mahopac, NY, serving Westchester and Putnam Counties.

Help customers get timely answers and keep Heroic's service operation organized.

Responsibilities

• Answer customer inquiries, collect service details, and schedule appointments.
• Coordinate with technicians and communicate appointment updates.
• Maintain accurate customer, scheduling, and follow-up records.
• Escalate urgent concerns and unresolved issues to the appropriate team member.

Qualifications

• Clear, patient communication and dependable customer service.
• Comfortable using computers and learning scheduling software.
• Attention to detail and ability to manage competing requests.
• Prior service-business office or dispatch experience is helpful.

This is a 1099 independent contractor opportunity.

Compensation: $18–$22 per hour.