Service Scheduler & Customer Care Advocate

Moses Auto Group; Huntington (WV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Medical, Dental, Vision

Paid Time Off

401k with Company Match

Employee purchase discounts

Uncapped, variable pay opportunity

Training and development

Job summary

Moses Auto Group is seeking a Customer Care Agent for Moses Honda VW in Huntington. You will be the first point of contact for customers, coordinating calls, texts, and emails to set appointments and follow up on leads, while delivering excellent service and engagement from the service center.

Training is provided with a structured plan; benefits include medical/dental/vision, paid time off, a 401k with company match, and employee discounts on parts and vehicles.

Qualifications

• HS degree or some college preferred.
• Proficient in MS Office.

Responsibilities

• Generate appointments and market to potential Customers via phone, text and email.
• Connect new Customers with appropriate Service team member.
• Follow up with Customers and track activity in database.

Skills

Communication skills

Relationship building

Self-motivation

Education

HS Degree

Some college preferred

Tools

MS Office

Job description

Moses Auto Group is seeking a Customer Care Agent for Moses Honda VW in Huntington. You will be the first point of contact for customers, coordinating calls, texts, and emails to set appointments and follow up on leads, while delivering excellent service and engagement from the service center.

Training is provided with a structured plan; benefits include medical/dental/vision, paid time off, a 401k with company match, and employee discounts on parts and vehicles.