Service Sales Manager

KLA; Girlstown USA (TX); On-site; USD 151,000 - 257,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) with company match

Employee stock purchase program

Job summary

KLA is seeking a Sales & Business Development Manager to lead service sales and develop opportunities with North American and global customers. You will work with regional teams, negotiate contracts, and help shape commercial strategy across our service offerings.

Based in Austin, TX, the role requires a decade of sales experience in semiconductor equipment, strong financial sensibilities, and proven ability to drive growth while maintaining high customer satisfaction. Requires 10–25% travel.

Qualifications

• 10+ years semiconductor equipment or capital equipment experience.
• Direct customer sales experience or related experience.
• Strong business acumen and technical selling skills.
• Understanding of financial, legal, and marketing basics.
• Advanced Excel/PowerPoint capabilities and presentation skills.
• Financial modeling skills with ability to deep dive yet maintain strategy.
• Excellent interpersonal and communication skills.
• Experience managing internal and customer hierarchies.
• Knowledge of industry standard sales processes.
• Willingness to travel 10–25% as required.

Responsibilities

• Collaborate with regional account teams to identify customer needs and opportunities in services, enhancements, and Pro Systems.
• Negotiate and manage renewal and expansion of service contracts at key customers.
• Drive regional teams to meet objectives while maintaining customer satisfaction.
• Explain and support commercial strategy to senior division management.
• Document and follow KLAS and KLA Finance processes for deals and approvals.
• Research and develop strategic sales growth plans with senior KLAS staff.

Skills

Decade+ experience

Direct sales experience

Technical selling

Financial/legal basics

Excel / PowerPoint

Financial modeling

Communication skills

Stakeholder management

Sales processes

Travel flexibility

Education

BA/BS; MBA or equivalent experience

Tools

Excel

PowerPoint

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The KLA Services (KLAS) team, headquartered in Milpitas, CA, is our service organization that consists of service sales, marketing, spares supply chain management, field operations, engineering, product training, and technical support. KLAS partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

The KLAS Business Development Team is looking for a strong and motivated individual contributor to lead service sales and business development directly to select North American and global customers. As a Sales & Business Development Manager, you will be the headquarter lead and intermediary for all customer and field commercial activity.

Job Description:

• Work with regional account teams and other KLAS organizations to identify customer needs and develop new business opportunities across core services, enhancements and Pro Systems.
• Negotiate and manage the renewal and expansion of service contracts at key customers.
• Drives regional team to meet objectives while ensuring that sales activity is positively reflected in customer satisfaction.
• Explain, promote, and support commercial strategy to senior division management.
• Document and follow KLAS and KLA Finance processes related to deal creation, approval, quotes, negotiations, deal closure, and operationalization.
• Research and develop strategic sales growth plans with senior KLAS staff and team.

Minimum Qualifications

• > 10 years semiconductor equipment or other industrial or capital equipment experience
• Proven results with direct customer sales or other related experience
• Strong business acumen and technical selling skills
• Strong understanding of financial, legal, and marketing fundamentals
• Advanced Excel/PowerPoint capabilities; including presentation skills.
• Strong financial/mathematical modeling skills with ability to deep dive but still maintain high-level vision/strategy.
• Excellent interpersonal and communication skills, ability to turn non-specific goals into concrete tasks, and influence peers in other organizations to accomplish objectives.
• Demonstrated experience managing internal and customer hierarchies.
• Practical working knowledge of industry recognized sales processes.
• BA/BS; MBA or equivalent experience
• Domestic/International travel required anywhere from 10 to 25% as required by business needs

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $151,300.00 - $257,200.00 Annually

Primary Location: USA-TX-Austin-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applica