Service Sales Manager

KLA; Milpitas (CA); On-site; USD 151,000 - 257,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off and holidays

Wellness programs

Job summary

KLA Services is seeking a Sales & Business Development Manager in Milpitas, CA. You will lead service sales and direct business development for North American and global customers, coordinating with regional teams and field organizations to grow service offerings and drive profitable contracts.

This role serves as HQ lead for customer and field commercial activity. You will negotiate renewals, shape commercial strategy, and ensure deal governance while aligning with senior management.

Qualifications

• 10+ years semiconductor equipment or related sales experience.
• Direct customer sales track record.
• Strong business acumen and technical selling skills.
• Understanding of financial, legal, and marketing fundamentals.
• Advanced Excel/PowerPoint; strong presentation skills.
• Strong financial modelling skills with the ability to deep dive.
• Excellent interpersonal and communication skills.
• Experience managing internal and customer hierarchies.
• Knowledge of industry standard sales processes.
• Domestic/international travel 10–25% as needed.

Responsibilities

• Identify customer needs with regional accounts and develop new opportunities.
• Negotiate and manage renewal and expansion of service contracts.
• Drive regional teams to meet objectives and maintain satisfaction.
• Explain and support commercial strategy to senior division leadership.
• Document and follow KLAS and KLA Finance processes for deals.
• Research and develop strategic sales plans with senior staff.

Skills

Semiconductor sales

Direct customer sales

Business acumen

Financial/marketing knowledge

Financial modelling

Interpersonal communication

Stakeholder management

Sales processes

Travel 10–25%

Education

BA/BS; MBA or equivalent

Tools

Excel/PowerPoint

Job description

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The KLA Services (KLAS) team, headquartered in Milpitas, CA, is our service organization that consists of service sales, marketing, spares supply chain management, field operations, engineering, product training, and technical support. KLAS partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

The KLAS Business Development Team is looking for a strong and motivated individual contributor to lead service sales and business development directly to select North American and global customers. As a Sales & Business Development Manager, you will be the headquarter lead and intermediary for all customer and field commercial activity.

Job Description:

• Work with regional account teams and other KLAS organizations to identify customer needs and develop new business opportunities across core services, enhancements and Pro Systems.
• Negotiate and manage the renewal and expansion of service contracts at key customers.
• Drives regional team to meet objectives while ensuring that sales activity is positively reflected in customer satisfaction.
• Explain, promote, and support commercial strategy to senior division management.
• Document and follow KLAS and KLA Finance processes related to deal creation, approval, quotes, negotiations, deal closure, and operationalization.
• Research and develop strategic sales growth plans with senior KLAS staff and team.

Minimum Qualifications

Skills & Qualifications:

• > 10 years semiconductor equipment or other industrial or capital equipment experience
• Proven results with direct customer sales or other related experience
• Strong business acumen and technical selling skills
• Strong understanding of financial, legal, and marketing fundamentals
• Advanced Excel/PowerPoint capabilities; including presentation skills.
• Strong financial/mathematical modeling skills with ability to deep dive but still maintain high-level vision/strategy.
• Excellent interpersonal and communication skills, ability to turn non-specific goals into concrete tasks, and influence peers in other organizations to accomplish objectives.
• Demonstrated experience managing internal and customer hierarchies.
• Practical working knowledge of industry recognized sales processes.
• BA/BS; MBA or equivalent experience
• Domestic/International travel required anywhere from 10 to 25% as required by business needs

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $151,300.00 - $257,200.00 Annually Primary Location: USA-TX-Austin-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.