Service Sales Manager

Schindler Group; Boston (MA); On-site; USD 127,100 - 158,800; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Vacation & time off

Tuition reimbursement

Parental leave

Career development opportunities

Job summary

Schindler Group in Boston, MA seeks a Service Sales Manager to partner with the General Manager – Service to retain and grow the service portfolio while driving acquisition and recovery for units beyond the portfolio. This role focuses on delivering exceptional customer satisfaction and aligning with regional financial objectives.

You will lead a team of Service Sales Representatives, develop territory plans, grow the service portfolio, manage major accounts, and ensure effective service sales

Qualifications

• B2B sales experience required or preferred.
• Knowledge of service sales processes and contract terms.
• Ability to read and interpret financial statements.
• Experience leading or coaching a sales team is a plus.
• Experience in elevator industry or service-oriented business is desirable.

Responsibilities

• Partner with GM – Service to execute the territory business plan.
• Drive service sales initiatives and regional growth strategies.
• Assist in developing sales budgets and annual sales plans.
• Reinforce standardized sales management practices and tools.
• Grow service portfolio by increasing unit count and value.
• Collaborate on customer excellence strategies to strengthen loyalty.
• Build relationships with key customers, decision-makers, consultants.
• Identify and expand major accounts, including national prospects.
• Lead retention efforts for Top 20 accounts and at-risk customers.
• Coach a team of Service Sales Representatives to hit KPIs.
• Ensure effective service sales meetings and leadership when needed.
• Support Schindler's values and leadership principles.

Skills

B2B sales experience

Contract terms understanding

Financial statement literacy

Leadership and coaching

Relationship building

Education

BA/BS in Business/Management/Marketing/Sales

Job description

Service Sales Manager

The Service Sales Manager partners with the General Manager – Service to retain and grow the existing service portfolio while driving acquisition and recovery efforts for units outside of the portfolio across an assigned territory. This role is responsible for delivering exceptional customer satisfaction while supporting the region's strategic and financial objectives.

Your main responsibilities

• Partner with the General Manager – Service to execute the territory business plan and support the achievement of financial and operational goals.
• Drive the implementation of service sales initiatives and develop sales strategies that support regional growth targets.
• Assist in developing sales budgets and preparing the annual EI Sales Plan in alignment with regional objectives.
• Reinforce standardized sales management practices, processes, and tools to drive consistency and performance across the team.
• Grow the service portfolio by increasing unit count and portfolio value, with a strong focus on driving repair sales and immediate business opportunities.
• Collaborate with the General Manager – Service to develop and execute a sustainable customer excellence strategy that strengthens customer loyalty and service quality.
• Build and maintain strong relationships with key customers, decision-makers, and industry consultants through direct engagement and team involvement.
• Identify, develop, and expand relationships with major accounts, including national customers and strategic prospects.
• Lead account retention efforts by managing cancellation avoidance programs, with a particular focus on Top 20 accounts and other at-risk customers.
• Lead, coach, and develop a team of Service Sales Representatives by setting clear objectives, managing performance, and continuously enhancing team capabilities to achieve financial goals and key performance metrics.
• Ensure service sales meetings are effective, productive, and aligned with business objectives, leading meetings as needed.
• Foster a collaborative, high-performing culture through participative management practices, while supporting Schindler's values, culture, and leadership principles.
• Serve as the primary point of contact for escalated contractual matters, collection efforts, and customer disputes.
• Investigate and resolve complex customer concerns that require leadership involvement and escalation management.

What you bring

• BA/BS in Business, Management, Marketing, or Sales preferred
• Business-to-business sales experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness of contract terms and conditions
• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business

Base Salary $127,100 - $158,800

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.