Sales Account Manager - Service

Schindler Group; Boston (MA); On-site; USD 90,300 - 112,900; Full time

Benefits offered by this job

401k match

Medical, Dental and Vision Plans

Vacation and sick leave

Tuition Reimbursement

Parental Leave

Development opportunities

Job summary

Schindler Group in Boston is looking for a Sales Account Manager to oversee customer relationships and drive revenue growth. This position demands excellence in communication, negotiation, and strategic selling with a focus on customer satisfaction.

The ideal candidate holds a Bachelor's degree or possesses at least 3 years of sales experience and is proficient with tools like SAP. A comprehensive benefits package is offered, including health plans and a 401k match.

Qualifications

• Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling, and closing skills.

Responsibilities

• Build and manage client relationships to secure and renew service agreements.
• Communicate effectively with both customers and internal stakeholders.
• Identify and pursue sales opportunities through key customer contacts.

Skills

Sales experience

Communication skills

Negotiation skills

Customer relationship management

Microsoft Office proficiency

Time management

Education

Bachelor’s degree

Tools

SAP

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your main responsibilities

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.

Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.

Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.

Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.

Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience.

Effective presentation skills and proficiency in Microsoft Office applications. Strong communication, negotiation, objection handling and closing skills with a proven sales track record.

Ability to empathize, listen and connect with people to form outstanding customer relationships.

Excellent time management, organizational skills, and problem‑solving abilities. Motivated, resilient, and customer‑focused mindset with a strong character aligned with Schindler’s values.

Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment preferred. Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred.

Salary and Benefits

Base Salary $90,300 - $112,900. The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer‑term incentives.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.