Service Sales Engineer - Northeast

Atlas Copco North America LLC; City of Syracuse (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Service Sales Engineer, where your expertise will help advance technology across various industries. This role offers a unique blend of remote work and on-site challenges, allowing you to demonstrate innovative service solutions to clients. Collaborate with engineers and account managers to enhance equipment efficiency while enjoying a supportive and inclusive work environment. With competitive compensation and opportunities for growth, this position is ideal for driven individuals looking to make a significant impact in the field.

Benefits

Competitive Compensation

Relocation Assistance

Learning Opportunities

Global Career Paths

High Standards for Safety and Well-being

Qualifications

• Engineering or science degree required.
• Proven lead generation skills and customer-facing experience.

Responsibilities

• Promote service products and maximize equipment lifespan.
• Provide outstanding technical support and service.

Skills

Lead Generation Skills

Customer-Facing Experience

Excellent Communication

Technical Aptitude

Mechanical Systems Knowledge

Education

Engineering/Science Degree

Technical Equivalent

Tools

MS Office

Job description

Service Sales Engineer - Northeast

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission/Purpose of the Job:

We at Leybold Vacuum, part of the Atlas Copco Group, believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best-in-class service to our customers around the globe.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive, and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

This is a key, high-impact position that makes a difference in the world. At Leybold, we help advance the world's technology by helping companies push the boundaries of their own capabilities. In this position, you will work with applications engineers, product engineers, and account managers to design and offer Leybold service and solutions that help clients maximize their process efficiencies. This position acts as the service sales liaison between the Leybold factory and the client, with the goal to teach companies how to maximize the lifecycle of their equipment through the VTS Service Ladder.

Main Responsibilities:

• This position involves a mix of time in the home office and on-site work at some of the world's most advanced factories, demonstrating to engineers and management how to maximize equipment lifespan by promoting the VTS Service Ladder.
• Promote company service products (Service Ladder) by understanding failure modes and working to offer customers service options that mitigate downtime and/or equipment failure to maximize the COO while delivering a positive customer experience within a geographic region, focusing on markets including metallurgy, materials, architectural glass, energy, food technology, aerospace, automotive, and more.
• Develop and implement a vision to expand business in a geographical region, including current clients and new opportunities for Leybold products and services.
• Provide outstanding technical support, service, and product selection assistance to delight customers.
• Maintain company property (vehicle, computer, equipment, demo/loaner products, stock) in your control or at customer sites.
• Sell the Leybold Services Product range and collaborate with the sales team to secure repeat orders and penetrate new markets.
• Prepare and deliver service sales presentations as needed.
• Focus on developing new business from customers with unserviced or competitive equipment, newly installed, or due for service.
• Analyze customer needs and coordinate with internal teams to provide comprehensive vacuum after-sales solutions.

Physical Demands and Work Environment:

The physical demands and work environment characteristics are typical of this role, with reasonable accommodations available for individuals with disabilities. The role involves exposure to mechanical parts, outdoor conditions, fumes, airborne particles, and noise. Employees must sit, stand, walk, and perform manual tasks, including lifting up to 50 pounds, and work on a computer regularly. The role is primarily remote with occasional travel (up to 50%).

Scope of the Job:

• Geographical scope: Domestic
• Interaction skills: Required for internal and external communication

Skills/Knowledge/Education:

• Engineering/science degree or technical equivalent
• Proven lead generation skills, customer-facing experience, excellent communication, and technical aptitude
• Proficiency in MS Office

Other Requirements / Desired Characteristics:

• Prospecting and sales mentality, technical operational background, high energy, quick learner, and ability to work independently
• Military veterans encouraged to apply
• Mechanical systems knowledge is a plus
• Valid Driver's License required

In Return, We Offer You:

• A culture of continuous improvement and feedback
• Learning opportunities and global career paths
• High standards for safety and well-being
• Competitive compensation, including relocation assistance and benefits

Compensation:

Starting salary varies by location, with ranges provided for NY, CT, and MA.

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veterans

#UUY

#LI-Remote

Diverse by nature and inclusive by choice. We value unique perspectives to foster innovation and belonging.