Service/Sales Coordinator

Conrad Company Holdings LLC; Westminster (MD); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

The Conrad Company, a fast-growing family-owned business, is seeking a Service/Sales Coordinator for the Compressor Maintenance Company (CMC) facility in Westminster, MD. You will coordinate technicians, manage orders, and act as the primary contact for customers and suppliers to ensure timely service deliveries.

Experience includes 5+ years in field service support, proficiency with ERP systems (Acumatica preferred) and MS Office, and excellent communication.

Qualifications

• 5+ years in field service support or related role.
• Excellent written and verbal communication; able to clarify requirements with techs and customers.
• Proficient with ERP order entry and parts management; familiarity with Acumatica preferred.

Responsibilities

• Schedule and assign technicians to service jobs and site visits.
• Enter orders for parts, build bills of materials, and generate supplier POs.
• Coordinate with warehouse to stage materials and manage returns.
• Serve as first point of contact for service requests and follow-up with customers and suppliers.

Skills

Customer service

ERP systems

Acumatica

MS Office

Communication

Organization

Tools

Acumatica

Job description

Description

The Conrad Company, a fast growing, award-winning family-owned business located in York, PA is seeking a Service/Sales Coordinator to join the Compressor Maintenance Company (CMC) facility based out of Westminster, MD. Compressor Maintenance Company helps people in Manufacturing and Construction with Compressed Air Sales and Service. Compressor Maintenance Company specializes in designing, installing, and maintaining customized compressed air systems.

Job Responsibilities

• Technician Coordination
  • Schedule and assign technicians to service jobs and site visits.
  • Communicate job requirements and ensure technicians have the necessary materials and information.
  • Double-check parts are pulled correctly and coordinate where parts should be delivered.
  • Create and update calendar invites, including location of parts and job details.
  • Handle appointment cancellations, rescheduling, and customer updates on ongoing services.
• Order Entry & Materials Management
  • Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
  • Build bills of materials for each job, generating supplier purchase orders.
  • Evaluate technician submitted cases for follow up and quoting to customers.
  • Request vendor part numbers and pricing; manage service quotes and revisions.
  • Work with warehouse and shipping teams to stage materials for upcoming jobs and process returns.
  • Manage warranties and coordinate with vendors for claims.
• Customer & Team Communication
  • Serve as the first point of contact for incoming service requests (calls, emails, web, sales).
  • Correspond with customers and suppliers to address any after-shipment issues (damaged/lost material, pricing discrepancies, returns).
  • Provide accurate delivery information regarding open or past due orders.
  • Coordinate with customers for site visits, machine information, and run times.
  • Collaborate with PennAir and other teams for joint installations and service projects.
• Documentation & Systems
  • Enter new equipment and customer information into ERP systems (e.g., Acumatica).
  • Maintain detailed records of communications, work orders, labor efficiency, and oil/air sample documentation.
  • Organize checklists for equipment and ensure compliance with company procedures.

Requirements

• 5+ years in field service support, preferably in compressor maintenance or industrial service
• Readily picks up the phone to address questions, clarify requirements, and resolve challenges with both techs and customers
• Strong technical aptitude and willingness to gain deep knowledge of service work, suppliers, and products
• Experience entering and managing orders for parts/components in an ERP system (Acumatica preferred)
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Excellent written and oral communication skills; highly outgoing and assertive
• Ability to multi-task, prioritize, and manage time in a fast-paced environment
• Detail-oriented, organized, and able to work under pressure
• Team player with a proactive approach to problem-solving

The Conrad Company offers a competitive compensation package including 401(k) Plan, Medical, Dental, Vision, Life & Disability insurance, and PTO. We are community-minded and encourage our associates to be active in volunteering.