Service Representative - Subspeciality Triage

Trinity Health; Maywood (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits on day

Competitive wages

Great work atmosphere

403(b)

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Loyola Medicine in Maywood, IL is seeking an Ambulatory Service Representative to serve as the first point of contact for patients and providers across multiple subspecialties. You will answer calls, route faxes, and support efficient clinic operations while upholding our mission and values.

The role covers scheduling, registration, insurance verification and front-office duties, with EPIC workflow and multiple patient interactions daily.

Qualifications

• Education: Associates Degree OR equivalent training required.
• Experience: 3-5 years of previous job-related experience required.

Responsibilities

• SCHEDULING: Proficient in scheduling software to schedule, cancel and revise appointments.
• REGISTRATION: Ensure accurate demographic and insurance data.
• TELEPHONE UTILIZATION: Manage a high volume of calls.
• FRONT OFFICE: Professional and welcoming patient interactions.
• GENERAL CLINIC PROCEDURES: Support day-to-day clinic operations.
• INSURANCE VERIFICATION: Verify insurance for maximum reimbursement.
• SCHEDULES PATIENT TESTING: Schedule testing via EPIC as prescribed.
• COMPUTER APPLICATIONS: Use multiple systems to keep information up-to-date.

Skills

Scheduling

Registration

Telephone utilization

Front office

General clinic procedures

Insurance verification

EPIC

Computer applications

Education

Associates Degree or equivalent

Tools

EPIC

Scheduling software

Registration software

Insurance verification software

Job description

Employment Type: Full time Shift: Day Shift Description: Service Rep - Subspeciality Triage - 5x8-Hour Shifts

Schedule: M-F; (0800- 1630 or 0830 - 1700)

Rotation: No weekends, No holidays

Location: Maywood, IL (Outpatient)

Deliver exceptional service, build patient trust, and help create an outstanding healthcare experience every day.

About the Role

The Ambulatory Service Representative is a vital member of the Medical Specialties team, serving as the first point of contact for patients and providers across Endocrinology, Rheumatology, Infectious Disease, Pulmonary, Sleep, and Nephrology. This position is responsible for answering incoming calls, routing OnBase faxes, and supporting efficient clinic operations while delivering an exceptional customer experience that reflects Loyola Medicine's mission, vision, and values.

What You’ll Do

• SCHEDULING: Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments.
• REGISTRATION: Utilizes and is proficient in registration software system in accordance with ambulatory, LUMC and LUPF guidelines to secure accurate demographic and insurance data.
• TELEPHONE UTILIZATION: Efficiently and effectively manage a high volume of telephone calls to the service area.
• FRONT OFFICE: Demonstrates ownership of front office and interacts with patients and family members in a professional and welcoming manner according to established guidelines and procedures.
• GENERAL CLINIC PROCEDURES: Ensures efficient day-to-day operations.
• INSURANCE VERIFICATION: Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment.
• SCHEDULES PATIENT TESTING: Schedules through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered.
• COMPUTER APPLICATIONS: Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date.

Position Requirements

• Education: Associates Degree OR equivalent training acquired via work experience or education required
• Experience: 3-5 years of previous job-related experience required

We offer:

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

COMPENSATION

Pay Range: $18.00- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.