Service Representative - Subspeciality Triage

IHA; Maywood (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b)

Employee assistance

Employee discounts

Tuition reimbursement

Job summary

Loyola Medicine Maywood, IL, invites an Ambulatory Service Representative to join the Medical Specialties group. This role is the first point of contact for patients and providers across endocrinology, rheumatology, infectious disease, pulmonary, sleep, and nephrology, handling calls, faxes, and clinic operations with a patient-centered approach.

You will schedule, register, verify insurance, and use EPIC and other applications to maintain accurate data and smooth patient flow, while delivering

Qualifications

• Associates degree or equivalent required.
• 3-5 years of related experience required.
• Applicants must be authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Schedule, cancel, and revise appointments per guidelines.
• Register patients with accurate demographics and insurance data.
• Handle a high volume of telephone calls.
• Maintain a professional, welcoming front office.
• Ensure efficient day-to-day clinic operations.
• Verify insurance to maximize reimbursement.
• Schedule patient testing via EPIC as prescribed.
• Use multiple computer applications to keep information up-to-date.

Job description

Service Rep - Subspeciality Triage - 5x8-Hour Shifts

Full time

Day Shift

Schedule

M-F; (0800- 1630 or 0830 - 1700)

Rotation

No weekends, No holidays

Location

Maywood, IL (Outpatient)

Deliver exceptional service, build patient trust, and help create an outstanding healthcare experience every day.

About The Role

The Ambulatory Service Representative is a vital member of the Medical Specialties team, serving as the first point of contact for patients and providers across Endocrinology, Rheumatology, Infectious Disease, Pulmonary, Sleep, and Nephrology. This position is responsible for answering incoming calls, routing OnBase faxes, and supporting efficient clinic operations while delivering an exceptional customer experience that reflects Loyola Medicine's mission, vision, and values.

What You'll Do

• SCHEDULING: Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments.
• REGISTRATION: Utilizes and is proficient in registration software system in accordance with ambulatory, LUMC and LUPF guidelines to secure accurate demographic and insurance data.
• TELEPHONE UTILIZATION: Efficiently and effectively manage a high volume of telephone calls to the service area.
• FRONT OFFICE: Demonstrates ownership of front office and interacts with patients and family members in a professional and welcoming manner according to established guidelines and procedures.
• GENERAL CLINIC PROCEDURES: Ensures efficient day-to-day operations.
• INSURANCE VERIFICATION: Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment.
• SCHEDULES PATIENT TESTING: Schedules through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered.
• COMPUTER APPLICATIONS: Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date.

Position Requirements

• Education: Associates Degree OR equivalent training acquired via work experience or education required
• Experience: 3-5 years of previous job-related experience required

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

We Offer

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

Compensation

Pay Range: $18.00- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.