Service Representative - Pediatrics - Maywood

Trinityhealth; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

403(b) plan

Employee assistance

Employee discounts

Tuition reimbursement

Job summary

Trinity Health's Main Campus LOC Pediatrics Clinic is seeking a Service Representative to create a welcoming experience for pediatric patients and families. You will handle in-person check-in, patient registration, scheduling, and basic administrative support.

You will enter accurate demographic and insurance data in the EMR, verify details, coordinate appointments, and assist clinicians and staff in a fast-paced outpatient environment with empathy and precision.

Qualifications

• Minimum education GED or high school diploma required.
• Associate's degree preferred.

Responsibilities

• Check-in patients and register demographics and insurance details.
• Schedule appointments and coordinate referrals.
• Assist with check-out and follow-up scheduling.

Skills

Excellent communication skills

Customer service orientation

Scheduling and registration

Attention to detail

Education

GED or High School diploma

Associate's degree, preferred

Tools

EMR system

Job description

Employment Type: Full time Shift:

Schedule: Days; M, W, TH, F (8:30AM - 5:00PM)

Rotation: Late Clinic Tuesday covering 1x every 3 weeks among team; Occasional Saturdays- 1x every 3 months

Location: Maywood, IL (Outpatient)

Helping Children and Families Navigate Care with Confidence.

About the Job

As a Service Representative supporting the Main Campus LOC Pediatrics Clinic, you will play a vital role in creating a welcoming and positive experience for pediatric patients and their families. This front-line position is responsible for providing exceptional customer service through in-person check-in, patient registration, scheduling, and administrative support.

You will serve as a key point of contact for patients, caregivers, providers, and clinical staff, ensuring accurate patient information, efficient appointment coordination, and a smooth flow of daily clinic operations. Success in this role requires strong communication skills, attention to detail, and the ability to interact compassionately with children and families in a fast-paced outpatient healthcare environment.

What You'll do

• Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.

What You''ll Need

• Minimum Education:
  • GED or High School level of education, required.
  • Associate's degree, preferred
• Minimum Qualifications:
  • At least one (1) year of work history, required.
  • Experience in general administration, business, healthcare, or a related field is highly preferred.

We offer:

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

COMPENSATION

Pay Range: $18.00- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.