Service Representative (MCO)

CLEAR; Orlando (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Benefits package available for eligible employees

Job summary

CLEAR is seeking a Member Experience/Service Ambassador in Orlando, Florida. This role focuses on providing exceptional service to CLEAR members and travelers at the airport. Responsibilities include welcoming members, guiding them through processes, resolving issues, and ensuring operational readiness. Candidates should have at least 1 year of customer service experience, a high school diploma or GED, and must be available for flexible shifts. A benefits package is available for eligible employees.

Qualifications

• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening, including a drug test.

Responsibilities

• Provide warm, proactive assistance in the CLEAR lanes.
• Welcome and verify CLEAR Members, guiding them smoothly.
• Triage and resolve member concerns with support teams when necessary.
• Ensure lane readiness and provide clear communication.
• Share information about CLEAR benefits and services.

Education

High school diploma or GED

Job description

Member Experience/Service Ambassador (Airport)

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

What You’ll Do:

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At:

• Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.
• Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.
• Problem Solver: Steady under pressure; you anticipate needs, remove friction, and elevate issues appropriately.
• Team Player: Collaborative, coachable, and eager to contribute to shared goals.
• Tech Comfortable: Confident using mobile devices and company systems.

Role Requirements:

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening, including a drug test.

Pay & Benefits:

• Hourly base wage
• Benefits package available for eligible employees. (Details vary by location and role type.)