Service Representative (MCO)

Fountain; Orlando (FL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Benefits package available for eligible employees

Job summary

Fountain is seeking a Member Experience/Service Ambassador in Orlando, Florida. In this role, you will provide exceptional service to CLEAR members, including greeting and assisting travelers, resolving issues, and ensuring smooth operations for a positive experience. Applicants should have a high school diploma and at least one year of customer service experience. The position offers an hourly wage of $20.00 and requires availability for shifts including weekends and holidays, along with the ability to stand for long periods.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client-facing customer service experience (retail, hospitality, travel, food services, etc.).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening, including a drug test.

Responsibilities

• Provide warm, proactive assistance in the CLEAR lanes—greeting, wayfinding, answering questions.
• Warmly welcome and verify CLEAR Members, guiding them smoothly through their journey.
• Triage and resolve member concerns, loop in support teams when needed.
• Ensure lane readiness and guide smooth member flow.
• Share information about CLEAR benefits and services.
• Follow security protocols and uphold airport and company safety procedures.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Job description

Job Overview

Compensation $20.00/hour

Industry: Travel, leisure and tourism

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top‑notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team‑based bonuses when your location meets service and operational goals.

Responsibilities

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes—greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At

• Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast‑paced environments.
• Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.
• Problem Solver: Steady under pressure; you anticipate needs, remove friction, and elevate issues appropriately.
• Team Player: Collaborative, coachable, and eager to contribute to shared goals.
• Tech Comfortable: Confident using mobile devices and company systems.

Requirements

• 18 years of age or older; high school diploma or GED.
• 1+ years of client‑facing customer service experience (retail, hospitality, travel, food services, etc.).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening, including a drug test.

Compensation & Benefits

Hourly base wage of $20.00. Benefits package available for eligible employees (details vary by location and role type).

Apply Today

Love delivering exceptional service and creating smooth travel moments? Apply today.