Service Representative (SJC)

CLEAR; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Team-based bonuses

Benefits package

Job summary

CLEAR is seeking a Member Experience/Service Ambassador (Airport) to greet and assist travelers, verify membership, and guide them through the CLEAR process with empathy and urgency.

You'll triage issues, collaborate with support teams, and maintain smooth operations in a fast-paced airport environment, while promoting CLEAR benefits and staying compliant with security procedures.

Qualifications

• 18+ years of age and high school diploma or GED required.
• 1+ years of client-facing customer service experience.
• Open availability for shifts, including weekends/holidays; ability to stand up to 8 hours.
• Successful completion of CLEAR, airport, and government screenings as applicable.

Responsibilities

• Delight Members & Travelers: greet, assist, and create positive interactions in CLEAR lanes.
• Verify & Escort: welcome and verify CLEAR Members, guiding them smoothly through the journey.
• Resolve Issues: triage and resolve member concerns, involve support teams when needed.
• Keep Operations Flowing: ensure lane readiness and clear, proactive communication.
• Educate & Inform: share information about CLEAR benefits and services.
• Operate Safely & Compliantly: follow security protocols and verify documents as required.

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech comfortable

Education

High school diploma or GED

Job description

Member Experience/Service Ambassador (Airport)

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

What You’ll Do

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At

• Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.
• Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.
• Problem Solver: Steady under pressure; you anticipate needs, remove friction, and lift issues appropriately.
• Team Player: Collaborative, coachable, and eager to contribute to shared goals.
• Tech Comfortable: Confident using mobile devices and company systems.

Role Requirements

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Pay & Benefits

• Hourly base wage
• Benefits package available for eligible employees. (Details vary by location and role type.)

Love delivering exceptional service and creating smooth travel moments?