Service Representative | Insurance Agent P&C

Ensurise; Springfield (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Flexible schedule

Job summary

Ensurise, part of Washington Insurance Group, seeks a customer service professional to help prospective customers understand and choose personal lines insurance policies from multiple carriers. You will respond to inbound inquiries and sales outreach, guiding clients to the best coverage for auto and home risks.

The role emphasizes high-energy communication, accurate quotes, and diligent follow-up in a virtual environment, with licensing requirements and ability to work in a fast-paced team

Qualifications

• Minimum 1 year in an office or customer support role.
• P&C license or ability to obtain within 4 weeks after starting.

Responsibilities

• Respond to inbound calls from prospective customers for personal line auto and home insurance.
• Educate customers on policy details, coverage and pricing.
• Facilitate customer inquiries via phone and email; process requests.
• Prepare and bind quotes through carriers.
• Provide high-energy, engaging conversations to find best-fit policies.
• Identify member needs and provide accurate advice on insurance products and services.
• Assist with quotes, binding, rating, billing, underwriting and policy changes.
• Navigate multiple systems in a virtual environment; maintain trailing documents for states.
• Maintain required P&C licenses and state registrations.
• Ensure risks are identified and mitigated per policies.

Skills

Communication

Problem-solving

Data analysis

Multitasking

Remote work ability

Second language (optional)

Tools

Microsoft Office Suite

CRM software

Database / data management

Job description

About Us

As a partner company in one of the largest independent brokerages in the region, Ensurise, Washington Insurance Group has over 50 years of combined experience helping individuals, families and business to protect themselves, their valuables, and their future. Washington Insurance Group is proud to be an independent insurance agency, built on the principles of providing superior customer service and insurance solutions. We have access to all the resources of an established, large insurance company, with all the attention to detail you’d expect from an independent, fast-moving company. At Washington Insurance Group we believe in long-term relationships, starting with our team.

As an Ensurise company, in addition to cash compensation we provide health, dental, vision and disability insurance, paid time off, holiday pay, flexible schedule, and 401(k) matching, professional growth and career progression opportunities, respectful culture and work/family life balance, supportive teammates and a rewarding work environment. This position is also bonus-eligible.

About You

Our team is the key to our success. You are looking for a role working with opportunity to grow, providing exceptional customer service and you bring:

• At least 1 year of experience in an office or customer support role
• Your P&C license - or an ability to obtain within 4 weeks after starting
• Abilty to multitask and manage multiple competing priorities
• Passion for helping others
• High facility with technology including Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) and data base or CRM software
• Strong communication, problem-solving, and data analysis skills with the ability to manage priorities in fast-paced environments.
• Abilty to work independently in a remote environment
• Ability to communicate in a second language (optional but helpful)
• Authorization to work in the United States

About the Job

In this role, you will be responsible for helping prospective customers understand and choose the right insurance policies for them from one of our many insurance carrier partners. This position will be responsible for responding to in-bound inquiries and sales outreach. Our property and casualty insurance products protect thousands of individuals and businesses from financial losses related to events like fire, theft, accidents, or natural disasters.

Key Responsibilities

• Respond to inbound calls from prospective customers for personal line auto and home insurance policies
• Educate customers on insurance policy details such as coverage and pricing
• Facilitate the customer experience by answering phone calls, emails, and other requests
• Prepare and bind quotes through our carriers
• Provide attentive, high energy conversation with customers that show we are actively engaged in finding a policy that best fits each individual's needs
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Effectively problem solve and objection handle to remove barriers from the customer purchasing the policy with Washington Insurance
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
• Efficiently operate in a virtual environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Maintain required Property & C ITAL (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Physical Requirements and Work Environment

This position works in a normal office environment with controlled temperature and artificial lighting conditions. Long periods of sitting. Long periods of screen use. Ability to communicate in person and over devices. Ability to work in-person with team. Must be able to perform complex tasks requiring independent knowledge and its application to non-routine situations. Must be able to manage high-emotion situations.