Account Manager - Personal Lines

Ensurise; Washington (District of Columbia); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Flexible Hybrid Scheduling

Continuing Education Support

Professional Development

Collaborative Culture

Job summary

Ensurise, a trusted insurance and risk management firm, seeks an Account Manager to service Personal Lines clients and partner with Producers to grow an established book of business. Hybrid work in Washington, DC, with a strong emphasis on client relationships and policy lifecycle support.

You will manage renewals, endorsements, and carrier communications, while maintaining accuracy across agency systems. A license and solid insurance experience are required.

Qualifications

• 2–3 years of Personal Lines insurance experience.
• 2+ years in account management or relationship management in insurance.
• Current Property and Casualty license required.
• EPIC/AMS experience preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Provide day-to-day service to Personal Lines clients and support Producers.
• Manage renewals and re-marketing as needed.
• Handle online rating and quoting; process change requests.
• Document conversations and ensure data accuracy in agency systems.
• Assist with billing inquiries and respond to coverage questions.
• Support colleagues and meet client retention targets.

Skills

VOIP experience

Personal Lines insurance

Account management

Communication skills

Multitasking

Problem solving

Organizational skills

Education

Property and Casualty License (required)

Life and Health License (preferred)

Tools

Epic AMS

Microsoft Office

Agency Management Systems (EPIC)

Job description

About Us

Ensurise is a trusted insurance and risk management firm dedicated to delivering tailored solutions and exceptional client service. We are seeking an experienced Account Manager to provide exceptional service and support for our Personal Lines clients. In this role, you will partner closely with our Producers to manage an established book of business, build strong client relationships, and deliver responsive, high-quality service through the policy lifecycle.

Location and Schedule

This is a hybrid position working three days in our Washington, DC office.

Salary and Benefits

The salary range for this position is $60,000–$80,000 annually, depending on experience, qualifications, and licensing. This position is also eligible for performance-based bonus opportunities.

In addition to competitive compensation, Ensurise offers a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, paid holidays, a 401(k) with company matching, flexible hybrid scheduling, continuing education support, professional development opportunities, and a collaborative culture that values work-life balance.

About You

Our team is the key to our success. You are looking for a role working with great team members providing exceptional customer service and you:

• Have experience with VOIP / client contact
• Have a 2-3 years Personal Line Insurance Experience
• Have a minimum 2 years+ account management or relationship management experience in insurance
• Have AMS: Epic Experience (preferred)
• Have a current P&C insurance license (required)
• Experience managing and supporting high-net-worth clients
• Spanish proficiency is a plus
• Bring a strong knowledge of Agency Management Systems (EPIC), and Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Are comfortable working in a hybrid environment
• Are authorized to work in the United States
• Have strong analytical, problem-solving, and decision-making skills
• Are known for your exceptional customer service, communication, multitasking, and organizational skills

You also have current license/certification for:

• Property and Casualty License (required)
• Life and Health License (preferred)

About the Job

The Account Manager provides day-to-day service and support to Personal Lines clients while partnering with Producers and carrier representatives to ensure an exceptional client experience. This position manages policy servicing, renewals, endorsements, and client communications while maintaining accuracy and compliance.

Duties and Responsibilities

• Service a personal lines book of business
• Manage renewal process
• Re-Market renewals as needed
• Manage online rating and quoting
• Process change requests
• Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary. Ensure the accuracy of data in those systems.
• Prepare Evidence of Property
• Expedite billing inquiries
• Address any coverage questions with insureds
• Process cancellations and reinstatements
• Stay up to date on carrier programs, compliance, regulation and other relevant industry information.
• Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and colleagues.
• Meet or exceed customer service standards and client retention targets.
• Act as liaison between clients and insurance carriers to resolve service and claims issues.
• Prepare reports for management as required.
• Attend industry-related continuing education training and courses.
• Collaborate and support colleagues as needed.
• Perform other duties and projects as assigned.

Physical Requirements and Work Environment

This position operates in a professional office and hybrid work environment with controlled temperature and artificial lighting conditions. Long periods of sitting. Long periods of screen use. Ability to communicate in person and over devices. Ability to work in-person with team. Must be able to perform complex tasks requiring independent knowledge and its application to non-routine situations. Must be able to manage high-emotion situations.