Service Representative I (Call Center) (Onsite)

Universal 1 Credit Union; Beavercreek (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated member service representative to assist clients through various electronic tools. This role is crucial in upholding the company's values while providing exceptional support and making appropriate referrals. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to handle transactions efficiently. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1 year of customer service experience is required.
• Financial institution experience is preferred.

Responsibilities

• Assist members effectively and professionally through electronic tools.
• Perform transactions and provide excellent member service.

Skills

Excellent communication skills

Public relations skills

Solid math abilities

Education

High school diploma or equivalent

Tools

Computer applications

Business equipment

Job description

POSITION PURPOSE

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.

QUALIFICATIONS

Education/Certification:

• High school diploma or equivalent.

Experience Required:

• 1 year of customer service experience is required.
• Phone customer service is preferred.
• Financial institution experience is preferred.

Knowledge/Skills/Abilities:

• Excellent communication and public relations skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math abilities.