Customer Service Representative

ITW Food Equipment Group; Troy (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in Electrical and Electronics Manufacturing is seeking a Customer Service Representative in Troy, OH. The ideal candidate will provide support for sales efforts, manage customer orders, and ensure satisfaction through effective communication and organized multitasking. A strong background in sales support and proficiency with Microsoft Office will enhance your application for this full-time role.

Qualifications

• 3+ years sales/customer support experience required.
• Proficient in Microsoft Office products including Word, Excel, and Outlook.
• Ability to read and decipher quotations and purchase orders.

Responsibilities

• Perform inside sales support for internal and external customers.
• Resolve inquiries from field sales representatives and end users.
• Maintain customer requirements and pricing.

Skills

Communication

Organizational Skills

Attention to Detail

Teamwork

Education

Associate Degree in Business Administration/Marketing

Tools

Microsoft Office

Job description

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Job Summary

Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Job Description

Job Summary

Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

• Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
• Proactive with good decision-making skills, able to work in an empowered environment
• Excellent follow-up skills and attention to detail
• Project management
• Handling wide and varied inquiries from customer calls & emails
• Accurate entry of all assigned customer orders
• Maintenance of customer requirements and pricing
• EDI order monitoring and maintenance as needed
• Product knowledge and the ability to answer questions regarding use and care
  
  

Minimum Qualifications

• Associate Degree in Business Administration/Marketing or equivalent experience
• 3+ years sales and/or customer support experience
• Excellent oral, interpersonal, and written communication skills
• Proficient in Microsoft Office products including Word, Excel, and Outlook
• Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
• Knowledge of freight terminology and shipping procedures
• Familiarity of Credit and Collections processes
• Ability to read and decipher quotations and purchase orders
• Ability to enter and submit orders accurately
• Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
  
  

Preferred Qualifications

• Experience in Inside Sales Support for large volume accounts
• Experience with Auto Quotes
• Experience in CRM and Project Management

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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