Customer Service Representative

AmeriWater; Dayton (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

AmeriWater is seeking a Customer Service Representative to join their team in Dayton, OH. The role involves processing customer orders and RMAs, ensuring proper documentation, and providing quotes. Ideal candidates will have experience with Salesforce and MS Office, and a strong attention to detail.

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Referral program

Vision insurance

Qualifications

• Experience with Salesforce and MS Office 365 required.
• Some college or vocational training preferred.
• Detail-oriented and able to work in a fast-paced environment.

Responsibilities

• Process customer orders and RMAs.
• Ensure accurate documentation and order entry.
• Provide quotes and verify order pricing.

Skills

Attention to detail

Adaptability

Teamwork

Fast learner

Education

Some College, Technical or Vocational school

Tools

Salesforce

MS Office 365

ERP Systems

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from AmeriWater

Recruiting Business Partner at MRA - The Management Association / Certified Diversity Recruiter

AmeriWater, LLC

Customer Service Representative

Work Location: Onsite in Dayton, OH

Pay: $18.00 - $22.00 per hour

Due to company growth, AmeriWater is seeking an experienced and dynamic Customer Service Representative to join our team!

Job Description

The Customer Service Representative processes customer orders, from electronic or verbal request. Assists in customer’s requests for information, including part numbers, freight quotes, tracking information, product lead times, literature, and manuals. Processes RMA (Return Material Authorization) requests from customers for warranty claims on defective parts. Track RMA’s and contact the customer to assist in the return shipment of the part. Notifies the Quality Dept. of important complaints for trending using the appropriate forms in our process. Files completed sales orders manually or electronically.

The position reports to Director of Finance and Administration

Core Responsibilities Are:

• Process customer orders
• Process Return Material Authorizations (RMA)
• Ensure proper documentation of all orders and returns
• Ensure customer orders are acknowledged electronically with proper lead time.
• Ensure proper entry of order
• Provide media repack quotes for High Efficiency Filtration systems
• Verify accuracy of order pricing and applicable freight charges
• Update database and call tracking systems as required
• Interact with other individuals and departments as required to obtain required information to properly perform configuration activities.

Education: Some College, Technical or Vocational school preferred

Qualifications and Skills:

• Experience with Salesforce, MS Office 365 and ERP Systems is required
• Attentive to details—demonstrates accuracy and thoroughness
• Fast-learner who can prioritize effectively, and deliver results in a dynamic, fast paced environment
• Able to work in a team environment, adaptable to change, and dependable
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care and Manufacturing

Referrals increase your chances of interviewing at AmeriWater by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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