Service Representative I (Call Center) (Onsite)

Universal 1 Credit Union; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading credit union in Dayton is seeking a dedicated member service representative to assist members through various electronic platforms. The ideal candidate will have a strong customer service background, preferably within the financial sector, and demonstrate excellent communication skills. This role offers an opportunity to engage with members by upholding the community values and providing comprehensive product support.

Qualifications

• 1 year of customer service experience required.
• Phone customer service preferred.
• Experience in a financial institution preferred.

Responsibilities

• Assist members effectively through electronic tools.
• Perform transactions and provide excellent member service.
• Uphold company values and make appropriate referrals.

Skills

Communication

Public Relations

Math Abilities

Education

High School Diploma or Equivalent

Job description

POSITION PURPOSE

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.

Qualifications

Education/Certification:

• High school diploma or equivalent.
  
  

Experience Required

• 1 year of customer service experience is required.
• Phone customer service is preferred.
• Financial institution experience is preferred.
  
  

Knowledge/Skills/Abilities

• Excellent communication and public relations skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math abilities.