Service Representative

Sofive Soccer Centers; New York (NY); Sur place; USD 16 000 - 23 000; Temps partiel

Résumé du poste

Sofive Soccer Centers in New York seeks a Service Representative to greet guests, answer questions, process bookings, and support management with administrative tasks.

You will rotate through front-desk duties, handle payments, promote services, uphold the venue’s friendly atmosphere, and contribute to a positive guest experience during busy evenings and weekends.

Qualifications

• Customer service experience required.
• Ability to work weekends/holidays.
• Retail or hospitality experience is a plus.
• Strong communication and problem-solving skills.

Responsabilités

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and collaborate with staff to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, including cash and stock reconciliation.
• Uphold the venue's aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for management, including word processing and database maintenance.
• Perform other duties as necessary, compatible with the role.

Connaissances

Customer service

POS systems

Retail experience

Communication skills

Multitasking

Team collaboration

Outils

POS systems

Description du poste

Job Title:

Service Representative

Company:

Sofive Soccer Centers

About Us:

Sofive Soccer Centers is a modern sport complex dedicated to soccer, featuring multiple small-sided soccer fields. We are committed to providing an exceptional experience to our customers, combining top-notch facilities with outstanding service.

Job Description:

As a Service Representative, you will serve as the primary point of contact for our customers, delivering quality service and administrative support to our management team. You will engage with customers, provide information on our products and services, drive sales, resolve issues, and maintain positive relationships with patrons.

Responsibilities:

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and work collaboratively with all staff members to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position’s nature.

Qualifications:

• Passion and knowledge about the soccer industry, with a personal commitment to health and wellness.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive approach to tasks and duties, capable of working independently.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem-solving skills.
• Positive, can-do attitude with a friendly and professional demeanor.
• Availability to work weekends, holidays, and some evening shifts.
• Experience with point-of-sale (POS) systems is a plus.
• Prior retail experience is a plus.
• $17.00 / hr