Service Representative

LanceSoft, Inc.; Franklin (TN); Remote; USD 21,132 - 25,265; Full time

Benefits offered by this job

Four options of medical insurance

Dental and vision insurance

401(k) contributions

Critical illness insurance

Voluntary permanent life insurance

Other employee perks

Job summary

A healthcare solutions provider is seeking a Coordinator III - Inbound Queue Associate to manage inbound calls from providers in a remote call center environment. Responsibilities include data entry, quality checks, and compliance with service guidelines. Candidates must have over 1 year of experience in a high-volume healthcare call center and proficiency in Microsoft Office. This fully remote position requires strong customer service and communication skills, and offers competitive pay ranging from $15.34 to $18.34 per hour.

Qualifications

• 1+ years of experience in a high-volume, health care call center environment.
• 1+ years of experience in data entry.

Responsibilities

• Take inbound calls from providers in a call center environment.
• Perform data entry fax requests from an inbound fax queue.
• Conduct quality check authorizations submitted through a web portal.
• Assist callers to manage requests for medical services.
• Follow guidelines for service approval without medical review.

Skills

Customer service skills

Telephonic communication

Organizational skills

Time management skills

Multitasking ability

Education

High school diploma or GED

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Job Title: “Coordinator III - Inbound Queue Associate (Call center)”

Estimated Length of Assignment: 6 Months+ (with possible extension)

Start Date- End Date: 05/04/2026 to 11/03/2026 (Tentative)

Est. Pay Range: $15.34/hour – $18.34/Hour on W2 (USD) (all inclusive)

Location: Fully Remote

Schedule: Monday–Friday, 8:00 AM–5:00 PM (AZ time)

Safety Sensitive: Yes

Hiring Timeline

All Offers Out and Accepted By: April 1

Candidates Fully Cleared By: April 17

Targeted Start Date for Hires: May 4

Position Summary

• The Inbound Queue Associate takes phone calls and faxes from providers (clinics, hospitals, and doctors), requesting prior authorization approval that is required for medical procedures prior to their initiation.
• As part of our non‑clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our providers.

Duties

In this role, you will:

• Take inbound calls from providers in a call center environment.
• Perform data entry fax requests received from an inbound fax queue.
• Perform quality check authorizations submitted through a web portal.
• Assist callers from hospitals, clinics, facilities, and other health care providers to create and manage requests for medical services.
• Follow processes and guidelines to determine approved services that do not require a medical review, in accordance with the benefit plan.
• Complete special projects in accordance with business needs (i.e., return mail, member surveys, sorting, etc.).
• Promote and support quality effectiveness of healthcare services.
• Approve services that do not require a medical review in accordance with the benefit plan.
• Perform non‑medical research, including eligibility verification and COB (Coordination of Benefits).
• Protect the confidentiality of member information while adhering to company policies regarding confidentiality.
• Perform sedentary work involving significant periods of sitting, talking, hearing, and keying.
• Maintain visual acuity, in order to perform close inspection of written and computer‑generated documents.

Experience

Required Qualifications

• 1+ years of experience in a high‑volume, health care call center environment.
• 1+ years of experience in data entry.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

• 3 years of experience in a high‑volume, health care call center environment.
• Strong customer service skills, catering each interaction individually to those being assisted.
• Strong telephonic communication.
• Strong organizational and time management skills.
• Ability to multitask proficiently.
• Primarily it’s a remote position but the shift timings would be in the time zone of Arizona (MST)

Education

• High school diploma or GED required

Employee Benefits

• Four options of medical Insurance
• Dental and Vision Insurance
• 401(k) Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Other Employee Perks

If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at (517)6780751.

You may respond to me via email but please be sure to include your direct phone number so I can reach out to you quickly. In considering candidates for our various positions, time is of the essence, and we are committed to responding to our clients promptly.

Thank you for taking time out of your busy schedule to read and respond to this message.

About LanceSoft

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

I look forward to working with you and encourage you to visit our website www.LanceSoft.com to learn more about LanceSoft as an organization.