Wellness Coordinator

UnitedHealth Group; Hartford (CT); Remote; USD 25,000 - 44,000; Full time

Job summary

UnitedHealth Group in the United States (Remote) is seeking a high-volume provider support representative to handle inquiries, coordinate with clinical teams, and perform outbound calls to providers regarding outpatient care engagement programs.

The role is full-time with training, requires 2+ years in customer service, health care experience, and proficiency with Word, Excel, and Outlook. Eligible for comprehensive benefits and telecommuting flexibility.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience.
• 2+ years in clerical/administrative support.
• Healthcare industry and insurance experience preferred.
• Proficient with PC/web applications including Word/Excel/Outlook.
• Knowledge of ICD-9 and CPT codes.

Responsibilities

• Handle resolution/inquiries from providers via a phone queue.
• Collaborate with the clinical team to facilitate workflows.
• Make outbound calls to providers for outpatient care engagement responses.
• Review case dispositions and communicate with providers about dispositions.

Skills

Customer service

Clerical/Administrative support

Excellent communication

PC/Windows proficiency

Knowledge of ICD-9 and CPT codes

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Requisition number: 2391093

Job category: Medical & Clinical Operations

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of paid training. The hours during training will be 8:30 am to 5:00 pm CST, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Handle resolution/inquiries from providers; these tasks will be received via a phone queue
• Collaborating with the clinical team to facilitate workflows
• Making outbound calls to providers requesting responses to outpatient care engagement program
• Reviewing Case Disposition and communicating with providers regarding disposition

This is high volume, customer service environment. You'll need to be efficient, productive, and thorough engaging with our providers over the phone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2 years of customer service experience
• 2 years of experience in a clerical OR administrative support background
• Experience working within the health care Industry and with health care insurance
• Experience working with a PC and windows applications, with the ability to learn other sometimes complex systems
• Experience with Microsoft Word, Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)
• Knowledge of ICD-9 and CPT codes
• Ability to work full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• Experience working in a call center
• Experience working within the Behavioral Health environment
• Exposure to mental health and substance use disorder diagnoses and terminology
• Knowledge of behavioral health terminology

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.