Service Representative

Thompson Safety; Bedford Heights (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Base salary + commissions

Cell phone stipend

Medical coverage

401(k) matching

Paid time off

Training & advancement

Job summary

Thompson Safety is seeking Service Representatives to connect with customers in assigned territories, conduct scheduled service visits, and upsell safety products and services.

You will collaborate with Account Executives to maximize growth and may perform hands-on installations at client sites, educating them on safety solutions offered by Thompson Safety.

Qualifications

• High School Diploma or GED.
• Experience in customer service and/or entry level sales.
• Ability to connect with customers and solve safety needs.
• Team player, willing to go above and beyond to achieve success.

Responsibilities

• Establish relationships with customers through scheduled service visits and upsell products & services.
• Build a team environment with Account Executives by sharing sales leads for new opportunities.
• Install new products at customer locations and educate them on Thompson Safety features and benefits.
• Develop new skills through educational programs and vendor training.
• Possible certification like First Aid/CPR and Fire Extinguisher Inspection License in some states.

Skills

Customer service

Sales skills

Team player

Driver's license

MS Office

Education

High School Diploma or GED

Tools

Outlook/Email

Teams

Excel

Job description

Role Summary

Our Service Representatives are the essential connection to our valued customers; they are responsible for servicing and growing an assigned territory while exceeding customer expectations with transparency & urgency. Service Representatives also assist Account Executives in their territories to maximize the growth of the company.

In This Role, You'll

• Establish relationships with customers through scheduled service visits, while achieving your goal of upselling products & services to each business in your territory.
• Build a team environment with the Account Executives in your branch by sharing sales leads for new business opportunities.
• Be hands-on installing new products at customer locations as you educate them on the features and benefits Thompson Safety brings to their organization.
• Develop new skills through educational programs throughout the Company as well as vendor supported training.
• Achieve First Aid and CPR certification and in some states, obtain your Fire Extinguisher Inspection License.

At a Minimum We'd Like You To Have

• High School Diploma or GED.
• Experience in customer service and/or entry level sales.
• Ability to connect with customers and motivation to help them solve their first aid, safety & fire protection needs.
• Team player, willing to go above and beyond to achieve success with your location and the company overall.
• A valid driver's license and ability to pass a drug and background check.

It's Preferred If You Have

• College degree.
• Basic understanding of OSHA standards.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skills with Microsoft products like Outlook/Email, Teams, Excel.

You’ll Love

• Base salary, monthly commission, and quarterly bonuses.
• Cell phone stipend.
• Excellent medical, dental, vision & disability coverage.
• 401(k) program with employer match and immediate vesting!
• Paid Time-Off & Paid Holidays.
• On-the-job PAID training program & career advancement.

About Us

At Thompson Safety, our mission is to disrupt the first aid, safety, and fire protection industry through better service, adopting today’s technology and consistently servicing our customers with a customer-centric attitude. As we continue to reach scale in our next chapter of growth, we are looking for ambitious employees to help drive our goal of becoming the first aid, safety, fire protection, and life safety service provider of choice in North America.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.