Service Representative

Thompson Safety; Wilmington (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

Thompson Safety is seeking a Service Representative to service and grow our assigned customer base, working closely with Account Executives to maximize company growth. The role emphasizes building strong customer relationships and driving ongoing service engagement.

Responsibilities include developing new business opportunities, maintaining regular customer contact, and participating in training programs to stay current with products and safety procedures.

Qualifications

• High School Diploma or GED is required; college degree is a plus.
• Familiar with codes, product attributes, and procedures within the safety field.
• Must maintain a valid driver’s license and be able to pass a drug/background check.

Responsibilities

• Assists in developing new business opportunities through cold calls and leads.
• Establishes contact and comfort level between the customer and company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops skills through company and vendor training programs.
• Supports in marketing programs and initiatives.
• Contacts potential customers to initiate the sales process.
• Monitors best practices by observing other Service Representatives and Sales Executives.
• Introduces and promotes new products and services to assigned accounts.
• Performs other related duties as assigned.

Skills

Technology literacy

MS Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Summary

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

• None

Job Summary

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Supervisor y Responsibilities

• None

Essential Job Functions

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned .

Experience & Qualifications

• High School Diploma or GED required . College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook .
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check .

Physical Requirements

• R egularly required to stand , walk , talk , hear and have full use of hands . The employee is occasionally required to sit , reach with hands and arms , climb or balance , and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus .
• Must be able to operate a motor vehicle and travel daily .

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.